Customer Service & Manager of Technicians - Tallahassee, FL

Customer Service & Manager of Technicians

The Customer Service & Manager of Technicians oversees a team of field technicians, installers and drivers responsible for the maintenance, repair, installation of vending /coffee equipment and route drivers. This role ensures exceptional service delivery, operational efficiency, and positive customer experience.

The manager provides hands on support, drives team performance, and maintains a well organized service environment while collaborating closely with internal partners to resolve issues and enhance service quality.

Essential Duties & Responsibilities:

Leadership & Team Management

• Lead, coach, and develop technicians and installers to ensure strong performance and accountability.
• Conduct brief daily huddles to review priorities, align on workload, and communicate operational needs.
• Provide hands on service support when needed to meet response times and maintain customer satisfaction.
• Support coverage during staff absences or peak service periods.

Operations & Workflow Management

• Maintain a clean, organized, and fully functional shop and workspace.
• Ensure equipment awaiting service is staged for next day work or that required parts are ordered promptly.
• Partner with the District Operations Manager to identify recurring issues and recommend repair or replacement strategies.
• Monitor and ensure timely, accurate completion of service tickets, reports, and documentation.

Route Team Leadership & Operations Support:

• Lead, coach, and support a team of Route Delivery Drivers to ensure exceptional customer service, account retention, and operational excellence.
• Conduct regular ride-alongs, performance reviews, and coaching sessions to promote safety, service quality, and professional development.
• Monitor route efficiency, service execution, and customer feedback to identify trends and implement corrective actions when needed.

Installation Coordination

• Confirm installation schedules and ensure crews complete all pre departure checklists.
• Verify installation vehicles are properly stocked and ready before leaving the shop.
• Assist with installations or emergency situations when needed.

Field Service & Customer Support

• Professionally represent the company during field visits and customer interactions.
• Perform scheduled preventive maintenance and support complex service scenarios alongside technicians.
• Communicate effectively with dispatch and internal teams to ensure smooth workflow and timely updates.
• Escalate recurring or systemic equipment issues to management for review.

Inventory & Equipment Management

• Maintain accurate inventory of parts, tools, and supplies within service vehicles.
• Ensure equipment is safe, well-maintained, and ready for daily use.

Qualifications:

• Prior management or team leadership experience required.
• Technical familiarity with mechanical and electrical systems is preferred.
• Experience with computerized work order or maintenance management systems strongly preferred.
• Strong decision making skills and ability to remain calm under pressure.
• Excellent verbal and written communication skills.
• Proficiency with Windows based applications (Word, Excel, PowerPoint, Outlook).

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave.