Asset Protection - Agent - Somerset Collection

Responsibilities Resolve theft by conducting quality apprehensions and following policy, procedures, and AP leadership guidance. Identify theft trends using technology, reporting, and surveillance tactics. Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards. Identify, support, and conduct internal theft investigations through exception‑based reporting and surveillance systems. Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams. Use video systems to monitor theft activity and support investigations. Leverage RFID data to track merchandise movement and aid item‑level investigations. Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting all incidents, including medical emergencies. Support the security of physical spaces by conducting security audits, participating in store meetings, and leading shrinkage awareness training. Serve as a member of the store Emergency Response Team (ERT) and actively participate in emergency response training, including First Aid. Prepare and submit complete reports for high‑profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities. Testify in court when summoned for criminal or civil cases. Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement. Qualifications Demonstrated ability to make accountable decisions and use good judgment in a fast‑paced environment. Clear, concise verbal and written communication skills. Strong interpersonal skills and professionalism when dealing with aggressive individuals. High level of confidentiality and a calm demeanor under safety‑critical situations. Accountability, initiative, and strong ownership of work. Willingness to work a flexible schedule based on business needs. Compliance with state and local licensing requirements. Preferred: Experience in investigative, asset protection, and security procedures. Compensation Pay range: $24.80 – $25.80 per hour. Benefits Medical/Vision Dental Retirement plans (401(k)) Paid Time Away (PTO) Life Insurance Disability Insurance Merchandise Discount EAP Resources Additional Information Background checks are conducted after a conditional offer. Eligibility for performance‑based incentives/bonuses may apply. #J-18808-Ljbffr Nordstrom Inc