Customer Service and Administrative Support

Join a dynamic team dedicated to delivering excellent customer service and efficient administrative support. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is detail-oriented. As a key point of contact for customers and internal staff, you will handle inquiries, manage communications, and support daily operations to ensure a smooth workflow. This role offers the opportunity to develop valuable skills in customer relations and office administration while contributing to a collaborative and supportive workplace.

Responsibilities

• Respond to customer inquiries by providing basic information, resending contracts or invoices, receiving payments, and scheduling appointments or entering new leads.
• Operate a multi-line phone system, screen and transfer incoming calls and voicemails, return voicemails promptly, and take accurate notes as needed.
• Monitor and respond to incoming texts and emails, including after-hours checks for urgent scheduling changes, especially during inclement weather.
• Book and confirm appointments, update service dates, process skips or cancellations, and manage scheduling queues.
• Enter new leads and maintain accurate records in the company’s management system.
• Assign and track tasks, log customer complaints or issues, and file necessary documentation.
• Receive payments and assist with collections calls as needed.
• Generate and resend invoices to customers as required.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and accuracy in record keeping and data entry.
• Comfortable using phone systems, email, and basic office software.
• Reliable and able to respond to urgent communications outside of standard business hours when necessary.
• Previous experience in customer service or administrative support is a plus.