Front Desk

Front Desk

The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.

Key responsibilities include ensuring the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards; adhering to policies of the facility and Arch Amenities Group; reporting any incident or accident to the Facility Manager; submitting all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy; developing and maintaining accurate department maintenance procedures and checklists through routine preventative maintenance and repair; maintaining a monthly inventory of supplies and or products, when applicable; becoming knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests; helping ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times; greeting each and every guest with a smile and direct eye contact; going the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.; using time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensuring proper coverage when it's necessary to leave the area; keeping the area clear of clutter and personal effects; informing co-worker(s) of pertinent information at the end of the shift. Maintaining and updating staff communication books; informing facility manager of any member, guest, or facility issues; enrolling members and guests in programs. Making reservations for spa services and personal training, when applicable; receiving payments for goods and services and properly accounting for the money; reconciling daily sales, deposits, and receipts, when applicable; assisting staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events; and additional duties as assigned.

Qualifications include a high school diploma but a college degree is preferred; customer service experience; previous experience handling money; excellent communication, customer service skills, and work ethic; efficient, well organized, and able to handle a variety of duties simultaneously; professional manner, discretion, and appearance; excellent verbal and written skills; energetic, enthusiastic and motivational; strong team player; proficient in appropriate computer skills and office equipment; ability to lift 25 lbs. Availability to work nights, weekends and holidays; availability to stand for long periods of time; and this position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk. The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.

Essential Function - Seldom - Occasionally - Frequently

Stationary Position-- Sitting or Standing - X

Active Position-- Walking, jogging, running - X

Use of hands/fingers-- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - X

Climb/Balance-- Stairs, ladders, ropes, equipment, beams - X

Stoop/kneel/crouch or crawl-- Position self, move - X

Talk/hear-- communicate, detect, converse with, discern, convey, express oneself, exchange information - X

See --Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or less - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or more - X

Exposure to-- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. - X

Disclaimer: The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.