Customer Service Representative - PT

Customer Service Representative

About Maple Grove, MN Maple Grove is a forward-thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 73,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 300 benefit-earning employees, 500+ part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation, and many other important public services to a growing community. The Position In this role you will provide the frontline of customer service to the government center visitors and residents of Maple Grove. You will also be tasked to perform a wide variety of general clerical and office-support activities for all departments. As the Customer Service Representative, you will work to ensure that all visitors are directed toward their desired locations and will assist the general public by answering inquires via phone and email. The City of Maple Grove offers competitive salaries, outstanding medical and dental plans, sick and vacation time, and a state-operated pension plan for long-term success. Apply today and become an integral part of our team, which is dedicated to creating memorable experiences for the residents of our growing and diverse community!

This is a job-share position at 20 hours per week, offering part-time benefits Wednesdays 12:00 - 4:30 PM, Thursdays & Fridays 8:00 - 4:30 PM Hiring Timeline *Subject to change* Application window closes- June 3 First round interviews- June 9 Council Approval - June 15 Tentative start date- June 16 or after

Responsibilities

• Operates main telephone console by answering and directing all calls; answers questions and directs individuals; provides accurate and timely information on city policies and procedures; provides customer service to the general public and individuals contacted in the course of work.
• Receives and sorts incoming mail for the organization.
• Provides clerical support including but not limited to assisting customers with general questions; coordinates use of conference rooms; maintains inventory and stocks items for display at assigned location(s); maintains various mailing lists which may involve the use of word processing, spreadsheet, database or other software application skills.
• May register participants in programs; process and collect appropriate fees and payment; answer related questions.
• Assists with training temp-casual and seasonal staff; answers questions.
• Orders and maintains general office supplies for the front desk and the organization.
• Serves as back-up to alternate Customer Service Representatives as needed.
• Operates a variety of office equipment, including but not limited to: telephone, computer, fax, and copier.
• Performs other related clerical duties and projects as assigned.

Knowledge of:

• General city procedures, operations, and related information.
• Modern office procedures, methods, computer equipment and programs.
• Local geography.

Ability to:

• Communicate effectively and display strong interpersonal skills required to be an essential link between the City and the public.
• Demonstrate excellent verbal and listening skills; ability to work under pressure
• Establish and maintain effective working relationships with the public and city staff and promote a mutually respectful atmosphere in the workplace.
• Respond to citizen inquiries politely; remain calm and pleasant under stressful situations.
• Interpret and explain city policies and procedures.
• Answer and route incoming telephone calls.
• Understand and carry out written and oral directions.
• Use word processing, spreadsheet, database and other software applications.
• Maintain effective audio-visual discrimination and perception needed for making observations, reading and writing, and operating assigned equipment.
• Make sound decisions and demonstrate good judgment.

Qualifications

Equivalency: An equivalent combination of education and experience closely related to the duties of the position may be considered. Need to have:

• High school diploma or equivalent.
• One or more years of clerical experience.

Nice to have

• General office software program familiarization.
• Passport acceptance agent training (complete online within 60 days of hire).
• Experience working within a municipality
• Notary Public
• Customer Service Experience
• Experience working with elections

Supplemental Information

Working Conditions Environmental Conditions: Office environment; exposure to computer screens; subject to high levels of public contact. Physical Conditions: Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time; general manual dexterity; adequate hearing, vision, and speech required; must be able to operate assigned equipment.