Customer Success Associate

About the Role

This role sits at the center of our Customer Success team, supporting both enterprise accounts and mid-market retail operators through a combination of operational execution and analytical insight.

You will partner closely with Customer Success Managers to bring structure, clarity, and follow-through to complex client environments. While they focus on relationship management and strategic growth, you will ensure that the underlying workdata, coordination, and executionis delivered with precision and consistency.

This position is designed to strengthen the operational and analytical foundation of Customer Success. It is an opportunity for someone early in their career to gain hands-on exposure to enterprise customer success, SaaS operations, and data-driven decision-making in a fast-paced, high-accountability environment.

What Youll Do

In this role, you will play a critical part in ensuring that customer-facing work is executed accurately, efficiently, and at scale.

• Maintain the integrity of account workflows, ensuring that client deliverables and internal processes remain organized and on track
• Analyze customer data and performance trends, supporting reporting and translating insights into clear, actionable outputs for internal teams and clients
• Act as a central coordination point across Product, Engineering, Data, and Support teams to ensure client needs are documented, communicated, and resolved effectively
• Identify gaps in existing workflows and contribute to building more scalable, repeatable processes across the Customer Success function

What Were Looking For

We are less focused on specific titles and more interested in how you think and operate.

• You hold a bachelors degree in a relevant field such as Business, Analytics, Data Science, or a related discipline
• You bring 13 years of experience in customer service, relationship management, or a customer-facing operational role, with hands-on experience supporting key accounts or partners
• You bring a technical foundation and are comfortable working with systems, data, or tools in a SaaS or technical environment
• You are comfortable working with data, using Excel (or similar tools) to analyze trends, interpret performance metrics, and generate actionable insights
• Experience with HubSpot or similar CRM tools is preferred
• You are highly organized, detail-oriented, and able to manage multiple priorities effectively
• You communicate clearly and professionally, with strong problem-solving skills
• You collaborate effectively across teams and are comfortable working in a fast-paced, evolving environment

What Success Looks Like

• Become a trusted operational partner across accounts, known for reliability, organization, and attention to detail
• Bring consistency to workflows and improves visibility into client performance through data
• Ensure internal and client-facing processes run smoothly and efficiently
• Enable CSMs to focus on strategy, relationships, and growth initiatives
• Progress into Customer Success Manager, CS Operations, or Product Analyst roles within 1218 months

What Youll Gain

• Strong foundation in Customer Success, operations, and analytics in a scaling SaaS environment
• Hands-on experience working with enterprise clients and customer data
• Exposure to cross-functional initiatives across CS, Product, and other teams
• Direct mentorship and insight from experienced Customer Success leaders
• Clear understanding of how high-performing teams drive retention, expansion, and long-term value

Compensation & Benefits

This is a fully in-office role based in Houston, TX.

We offer a competitive compensation package aligned to experience, along with a comprehensive benefits program designed to support your health, well-being, and long-term financial goals.

• The base salary range for this role is $65,000$75,000, depending on experience.
• Paid time off (PTO) and sick leave
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement plan

About PriceEasy

PriceEasy is a SaaS platform built for the retail fuel industry, helping operators make smarter, data-driven pricing decisions in highly dynamic market conditions. Our platform enables fuel retailers to optimize pricing, improve margins, and respond more effectively to local competition and market shifts.

We partner with a range of customers from independent operators to large, multi-site enterprises supporting complex pricing environments where accuracy, speed, and insight are critical.

As a growing company, we are focused on building scalable systems, strong customer partnerships, and a high-performing team to support our next phase of growth.

Why PriceEasy

We are in a stage of growth where the work you do has a direct and visible impact on both our customers and our internal operations.

Our environment values ownership, clarity, and thoughtful execution. You will work closely with experienced leaders across Customer Success, Product, Engineering, and Data, gaining exposure to how a SaaS business operates and scales.

For individuals who are motivated, curious, and eager to learn, PriceEasy offers the opportunity to take on meaningful responsibility, build strong foundational skills, and grow alongside the company.

Equal Opportunity Employer

PriceEasy is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

If you require a reasonable accommodation during the interview process, please let us know.