Field Support Specialist

Description Columbia Technology Partners is seeking a skilled and detail-oriented Field Support Specialist to provide hands‑on support for Oracle hardware environments running Solaris and Linux operating systems. This role involves on‑site technical support, troubleshooting, and customer interaction to ensure reliable system performance in mission‑critical environments. The ideal candidate is proactive, customer‑focused, and experienced in maintaining and supporting Oracle and legacy Sun Microsystems systems. Key Responsibilities Provide hands‑on support for Oracle hardware environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems systems Deliver on‑site service desk support and manage local ticketing queues for hardware and software requests Troubleshoot and resolve hardware and software issues, including drive replacement, latency issues, power failures, and connectivity problems Travel to customer sites to perform break/fix activities and implement hardware solutions Provide excellent customer service via email, phone, and messaging platforms Maintain consistent communication with customers throughout issue resolution and service delivery Coordinate with data center staff at local and remote locations to facilitate access and support activities Manage work orders and access requests for on‑site and remote support tasks Maintain on‑site spare parts inventory for efficient hardware replacement Track and meet service delivery timelines in accordance with contract SLAs Escalate customer issues to leadership as needed Conduct routine check‑ins with customers to identify and address emerging issues Ensure all work is performed in compliance with government security policies Qualifications Minimum 2 years of hands‑on experience supporting Oracle and Sun Microsystems hardware, firmware, and software systems Strong troubleshooting skills across Solaris and Linux operating systems in Oracle hardware environments Experience performing system patching, updates, and maintenance for Oracle/Sun platforms Excellent communication and customer service skills, with ability to work independently in on‑site environments Requirements U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Certification Requirements: DOD 8570 Certification This position requires an active Security Clearance with appropriate Polygraph. Benefits Medical: CTP offers 3 superior plans, bringing employees both in‑network and out‑of‑network options. Vision + Dental: Both free to you + paid in full by CTP. Retirement: 401k with 6% company contribution. PTO + Leave: Work‑life balance important; paid time off plans, jury duty, bereavement, and military leave. Career Growth: Up to $10,000 for approved career‑related learning, training, education, and tuition. Life and AD&D Insurance / Short‑Term & Long‑Term Disability: Zero cost to you. Profit Sharing Bonus: End‑of‑year cash added to your bottom line. Referral Bonus Program: Tiered program with incentives ranging from $7,000 to $20,000 if your referral joins the team. Salary Range Transparency At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions. How We Determine Salary Ranges Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure. Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive. Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range. Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards. Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team. Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors. #J-18808-Ljbffr Columbia Technology Partners, Inc