Room Sales Agent (Hybrid)

Join the Eau Resort & Spa Team!

Are you ready to make an impact? We're looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Resort & Spa, we don't just offer a jobwe offer a place where you can grow, make meaningful connections, and take pride in the difference you make.

What we're looking for:

A commitment to excellence and a passion for service A positive attitude and a collaborative spirit Flexibility to work weekends and holidays A desire to be part of a team that genuinely cares about each other and our guests

We are seeking a Room Sales Agent (remote) to join our team. As a key member of the Eau Resort & Spa team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five Star resort.

Role summary:

The Room Sales Agents are responsible for effective coordination of booking room reservations, while ensuring the quality and service standards are always upheld. Additional responsibilities include assisting travel agents when assistance is needed and ensuring consistent delivery of exceptional 5 Star service. Reservation agents are also responsible for maximizing the hotel's revenue; this can be accomplished through reaching personal and team goals for booking transient revenue, increased conversion rates, decreased call abandonment, etc. The agents in this role must be supportive and understanding of all departments to always ensure guest satisfaction, while exemplifying the philosophy and mission of Eau Resort & Spa.

We have a full-time position available.

This is a hybrid position with flexible shifts.

(3-4 remote days and 1-2 days in office each week)

All candidates must be able to work weekends, holidays, and nights.

Essential qualifications:

• Minimum of 2 years of customer service experience.
• Effective communication, organization, attention to detail and problem-solving skills.
• Previous sales experience is required.
• Ability to work flexible schedules that often include evenings, weekends and holidays.
• Minimum of 2 years' experience working on a team and in a goal-oriented environment.
• Ability to clearly and effectively communicate with guests, management, staff, and co-workers to ensure mutual understanding.
• High aptitude for computer programs.
• Professional and cooperative demeanor.
• Positive and energetic attitude.
• Ability to compute basic mathematical calculations.
• Knowledge and execution of effective office organizational practices.
• Ability to maintain strict confidentiality.
• Implementing and adhering to Forbes standards.

Desirable:

• Previous hotel experience and/or experience within a luxury environment
• Previous experience with Opera software

Essential skills:

• Ability to ensure compliance with hotel standards, policies, and procedures with self and staff.
• Ability to prioritize and organize work assignments.
• Ability to think clearly, analyze and resolve problems, and exercise good judgment.
• Ability to follow processes and procedures set forth by reservations manager, supervisors, and other hotel leadership.
• Be able to be motivated and inspired as well as work as a team to ensure cohesiveness and consistency throughout department and hotel.
• Ability to welcome training and coaching as deemed necessary by reservations leadership.
• Ability to focus attention on details.
• Ability to develop strong, productive, professional relationships with internal and external guests.
• Ability to exert physical effort in transporting equipment and perform job duties.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to ensure security and confidentiality of guest and hotel information and materials.
• Ability to work unsupervised at times and provide immediate follow-up.
• Ability to practice detailed standardized accounting procedures to protect the assets of the hotel.
• Must have a professional image and personality exuding confidence.
• Always be an ambassador to Eau Resort & Spa, in and outside of the workplace.
• Ability to take initiative and work productively within any given period of time, unsupervised. Should be able to work well under pressure.
• Must be a team player, working well with other departments and coworkers.
• Ability to speak coherently, primarily over the phone, while describing the details of the hotel and providing accurate reservation and hotel information.
• Ability to work flexible hours, including weekends, holidays and evenings if necessary.
• Ability to go the extra mile, to provide extra attention in order to satisfy guests' individual needs and wants.
• Should be creative, innovative and strive for continuous improvement.
• Ability to prioritize and organize work assignments; know how to ask for help when needed.
• Ability to remain calm and courteous with demanding/difficult guests and/or situations.

To be considered for this opportunity, please complete a Predictive Index (PI) assessment. This assessment is a key part of our interviewing process.

Apply today and be part of something extraordinary! Start your journey with Eau Resort & Spa and help us continue to create unforgettable experiences for our guests.