CUSTOMER SERVICE REP

Shift: Working Hours: M-F 9:00 am 5:00 pm 4-month contract Overview: The role is responsible for providing sales, product support and logistical services to clients to assist the organization in achieving its sales objectives and maintaining outstanding customer satisfaction. Maintain client product profiles based on historical purchases and proficiency testing enrollment in order to generate and distribute client quotations on an ongoing basis Create and maintain client pricelists and discount pricing agreements Process client orders, generate required paperwork and documentation to be provided with product shipment Prepare client orders for shipment, ensuring accuracy of selected products and complete and accurate product paperwork/documentation Prepare and complete custom paperwork including Rapid Returns and Fast Tracks following guidelines in preparation for shipping Handling of incoming customer support calls, emails, web requests Fulfill client service-related functions for specific international, key accounts, and OpCo sister company accounts Qualifications: High School Diploma or GED 3+ years of Customer Sevice/Sales Support experience required Microsoft D365 preferred Pay: $28.75/Hour The Fountain Group