Director of Domestic Violence Services

Job Description

Job Description

Benefits:

• Life insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Position Summary

The Domestic Violence Director provides leadership and oversight for the Shelter Department and is responsible for ensuring the effective, consistent, and trauma-informed delivery of services to clients. The Director provides supervision, leadership, and professional development to shelter staff; fosters a collaborative, supportive, and accountable workplace environment; monitors the quality of client services and documentation; and ensures compliance with organizational policies, contractual requirements, funding requirements, and applicable standards.

The Domestic Violence Director works closely with the CEO/Executive Director and leadership team to support organizational priorities, shelter operations, service delivery, staff development, compliance, and continuous quality improvement.

Essential Duties and Responsibilities

Program Leadership and Client Services

• Lead and oversee 24/7 shelter, hotline, outreach, advocacy, case management, safety planning, referrals, and related domestic violence services.

• Ensure services are voluntary, survivor-centered, trauma-informed, culturally responsive, accessible, and empowerment-based.

• Maintain appropriate staffing, supervision, coverage, safety, and continuity of shelter and hotline services, including supervisory consultation for urgent or after-hours needs.

• Oversee client intake, eligibility, assessments, service planning, advocacy, referrals, exit planning, and resolution of participant service concerns.

• Manage the Victim Compensation Relocation Assistance Program and other domestic violence program responsibilities, as assigned.

Staff Supervision and Development

• Recruit, orient, supervise, coach, and evaluate shelter and outreach staff in collaboration with agency leadership.

• Provide and document supervision and case staffing as required by Quigley House policy and applicable program standards.

• Ensure staff complete required DCF core training, privilege registration, annual in-service and emergency management training, and other required agency or funder training.

• Address performance concerns consistently and support professional development, ethical practice, healthy boundaries, teamwork, and prevention of vicarious trauma.

Quality Assurance, Compliance, and Funding

• Monitor the quality, timeliness, accuracy, and completeness of client services and documentation, including hotline, intake, safety planning, case management, advocacy, referral, and service records.

• Complete or oversee required participant record reviews and case staffing; ensure identified documentation or service concerns are corrected promptly.

• Maintain working knowledge of DCF domestic violence center certification requirements, applicable Florida law and administrative rules, Quigley House policy, and requirements of grants and contracts supporting domestic violence services.

• Support grant and contract reporting, data validation, monitoring, audits, site visits, corrective action, and required program documentation.

• Ensure significant safety, security, compliance, and reportable incidents are promptly escalated and handled in accordance with agency policy and applicable requirements.

• Protect confidential and privileged survivor information, shelter-location information, personnel information, and organizational records in accordance with applicable law and agency policy.

Leadership and Community Collaboration

• Participate in Leadership Team meetings, agency planning, policy review, quality improvement, and cross-departmental initiatives.

• Keep the CEO/ED informed of significant staffing, safety, compliance, client-service, and operational matters and follow established supervisory and reporting channels.

• Represent Quigley House in appropriate community collaborations, professional meetings, training, outreach, and referral networks.

• Support community education, grant activities, funder relationships, and partnerships that strengthen survivor services.

• Perform other duties reasonably related to the position and assigned by the CEO/ED.

Education, Experience, and Qualifications

• Bachelor’s degree from an accredited college or university OR a minimum of four (4) years of direct-service experience in the domestic violence field, consistent with applicable Florida domestic violence center certification requirements.

• Domestic violence direct-service experience strongly preferred for candidates qualifying through the bachelor’s degree pathway; supervisory or management experience in domestic violence, victim services, shelter services, human services, or a related field strongly preferred.

• Demonstrated knowledge of domestic violence dynamics, survivor-centered advocacy, trauma-informed practice, crisis intervention, safety planning, case management, advocacy, and confidentiality.

• Must successfully complete required DCF domestic violence competency-based core training within the required timeframe and qualify for and maintain domestic violence advocate-victim privilege registration, as applicable.

• Must complete and maintain all required agency, DCF, contract, grant, emergency management, and annual in-service training.

• Demonstrated ability to supervise staff, conduct quality assurance review, interpret policies and funding requirements, maintain accurate documentation, and manage sensitive client and personnel matters.

• Strong leadership, communication, organization, decision-making, conflict-resolution, and problem-solving skills.

• Must meet applicable background screening and employment eligibility requirements and maintain a valid driver’s license, reliable transportation, and flexible availability for local travel and urgent program needs.

Preferred Qualifications

• Experience in a Florida certified domestic violence center or comparable victim-services program.

• Experience with DCF, Office of the Attorney General, VOCA, FVPSA, TANF, or other public victim-service funding, reporting, and monitoring requirements.

• Experience supervising residential, crisis, hotline, or advocacy services.