Associate Manager of Membership

NYBG Job Description

Title - Reports to

Associate Manager of Membership - Director of Membership

Position Summary:

The Associate Manager of Membership will work as part of a team in a fast-paced environment to manage relations with members, including phone and written customer service communications, data entry, managing the logistics of member programming, and marketing emails. Strong interpersonal skills and excellent organizational skills are essential.

Specific Duties & Responsibilities:

Customer Service & Administration

Provide exceptional customer service to members via phone and email, including relaying information on garden events, programs, membership, and finalizing membership sales. Collaborate with colleagues to ensure the highest level of member satisfaction and resolving customer service issues. Update membership database accurately and to Garden standards. Support the process of membership card fulfillments, including preparing fulfillment files for lettershop submission and overseeing in-house fulfillments. Generate donor acknowledgements and oversee office inventory. Supervise junior staff as needed. Assist the Membership Manager and Director with projects, including but not limited to, training part-time staff in office procedures and liaising with other departments.

Marketing

Develop and maintain a detailed email marketing calendar to ensure timely and coordinated email communications. Create, schedule, and manage member emails, including newsletters, promotional offers, event invitations, and renewals. Craft persuasive and engaging email copy that resonates with diverse member segments. Perform quality assurance reviews during the approval process and share final details with necessary internal partners.

Events and Programs

Create, implement, and manage logistics of member programs and events, while being mindful of budget considerations.

Qualifications:

Bachelor's degree or minimum of 2 years of work experience in customer service or non-profit institution is required. Proficient in Microsoft Word and Excel. Experience with Raiser's Edge or another CRM system, and email marketing tools a plus. Demonstrated comfort with AI tools and emerging technologies to support productivity, automate routine tasks, and support data organization with a willingness to continue learning as tools evolve. Proactive mindset and strong interpersonal skills are required, along with excellent communication and organizational skills. Must be available to work occasional weekends, holidays, or early mornings as needed. Able to work as a member of a team, as well as independently. Valid driver's license required.

Physical Demands & Work Environment:

Prolonged sitting in an office environment. Prolonged standing when managing onsite events and programs. Driving a golf cart around garden grounds. Carrying boxes of program materials; less than 25 lbs. Baseline Work Schedule: Monday-Friday, 9 a.m. to 5 p.m. Salary: $58,000. Benefits: 15 vacation days, 13 paid holidays, 12 sick days, health and dental insurance coverage, 401K, pension plan.