Remote Executive Escalation Team Lead & Coach

Assurant, Inc. seeks a supervisor for the Executive Escalation team to oversee HR objectives, hiring, performance reviews and coaching. The role may include project management, report analysis and acting as a consultant to call center supervisors.

Responsibilities include developing escalation standards, reporting, and driving continuous improvements with cross-functional teams. The position requires strong leadership, customer service experience, and proficiency with Excel, Power BI and BI