Hotel Front Desk Guest Service Agent

Job Description

Job Description

Residence Inn by Marriott in East Peoria, is currently looking for a Front Desk Guest Service Agent to join our team! We are looking for outgoing individuals who are able to work variable hours including weekends. Hotel Address: 201 Eastlight Court, East Peoria, Illinois 61611 Who We Are:Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across four fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.Essential Duties and Responsibilities:Provides high-quality customer service. Handles guest reservations.Answers and transfers phone calls.Handles guest check-ins and outs along with questions, complaints, etc. Other duties as required with the department.Qualifications and Requirements:Previous hotel or relevant customer service experience.Proficient in Microsoft Excel, Word, and Outlook.Ability to work a flexible schedule including weekends. EOE/AA/Disabled VeteranFrontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.