Front Desk Coordinator
MedQuest Imaging
Imaging Center Front Office Representative
In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center's behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients' financial responsibility at time of service, and other front office/desk duties as necessary.
Shift hours & days:
Monday 8:00am - 5:00pm
Tuesday 12:00pm - 8pm
Wednesday 12:00pm - 8:00pm
Thursday 8:00am - 5:00pm
Friday 8:00am - 5:00pm
Qualifications
Education:
- High School Diploma or equivalent
Prior Experience:
- 0 - 2+ years of experience working in a customer support role or hospitality field
Special Qualifications:
- Strong customer service background and focus
- Professional written and verbal communication skills
- Working knowledge and ability to perform accurately and efficiently on computer
- Demonstrated ability to multi-task
- Ability to work in a fast-paced environment
Preferred Skills/Experience:
- Experience working in a physician practice or other type of medical services office
- Knowledge of medical terminology
- Prior patient collections experience in a medical setting
- Medical records experience
- Bachelor's Degree
Company Message
About MedQuest Imaging
Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.
Patients, referring physicians, and healthcare systems count on MedQuest, and we're growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit
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