Administrative / Customer Service & Support

Job Description

Job Description

Administrative / Customer Service & Support

An award winning 34 year old locally owned office technology integrator of state of the art hardware and software, Eagle Systems provides authorized sales & service for Toshiba, Sharp, Epson and other high profile office technology manufacturers.

We are seeking candidates to fill an Administrative/Customer Service and Support role.

Desired Attributes Include:

§  Positive, outgoing disposition.

§  Organized.

§  Productive.

§  Detailed oriented.

§  Ability to achieve mastery of industry specific proprietary software.

§  Enthusiastic.

§  Sincere desire to assist customers.

§  Excels in a team environment.

Duties Comprise:

§  Directing of customer inquiries to appropriate company resources.

§  Daily monitoring and processing of customer supply requirements.

§  Review account information with customers including contract terms, order status and resolution of customer concerns.

§  Data input.

§  Generation of reports.

§  Assist our Corporate Administrator to complete special projects.

§  Additional duties and responsibilities as assigned.

Qualifications:

§  Minimally 1-2 years experience in administration, customer service and account or sales support.

§  Comfort with communicating with customers by phone and via email.

§  Basic proficiency in Microsoft Outlook, Word, PowerPoint and Excel.

§  Stable work history.

§  Demonstrated capacity to learn and follow directions.

§  Familiarity working with proprietary software programs daily input and upkeep.

§  History of prioritizing competing work tasks in a fast-paced environment.

§  Associates degree or higher.

This is a full time position with a starting wage of $17.50 per hour.

Benefits include...

• Paid holidays
• Paid vacation
• Paid sick leave
• Health insurance
• Employer contribution retirement plan

This is your opportunity to join an award winning, community minded company that is dynamic, well established and independent.

If you thrive in an environment where team members share a collective vision of organizational success and where outstanding effort and achievement is recognized, encouraged and rewarded, this may be the position for you.

An award winning 34 year old locally owned office technology integrator of state of the art hardware and software, Eagle Systems provides authorized sales & service for Toshiba, Sharp, Epson and other high profile manufacturers. With corporate administration housed within our flagship location in Buffalo, Eagle Systems established a branch office in Jamestown, New York in 2009 to serve our growing business in the Southern Tier and Northwest Pennsylvania. Awarded as being in the top 10% of service organizations in the entire Country by multiple manufacturers, Eagle Systems exceptional service has earned exclusive vendor status among the top non-profit organizations in Western New York, many large manufacturers, and 85% of the school systems stretching from Lake Ontario to the Pennsylvania Border.

Company Description

An award winning 34 year old locally owned office technology integrator of state of the art hardware and software, Eagle Systems provides authorized sales & service for Toshiba, Sharp, Epson and other high profile manufacturers. With corporate administration housed within our flagship location in Buffalo, Eagle Systems established a branch office in Jamestown, New York in 2009 to serve our growing business in the Southern Tier and Northwest Pennsylvania. Awarded as being in the top 10% of service organizations in the entire Country by multiple manufacturers, Eagle Systems exceptional service has earned exclusive vendor status among the top non-profit organizations in Western New York, many large manufacturers, and 85% of the school systems stretching from Lake Ontario to the Pennsylvania Border.