OPS EMPLOYMENT SECURITY REP II - 1

Agency: Commerce Pay Plan: Temp Posting Closing Date: 11/14/2026 Salary: $20.00 PER HOUR OPS Employment Security Representative II OPEN COMPETITIVE Your Specific Responsibilities: Provide individualized or group specialized counseling services to targeted/contracted groups (examples: ex-offenders, dislocated workers, veterans, Migrant and Seasonal Farm Workers, etc.) using standardized counseling techniques which will assist customers in deciding on vocational goals and employability plans for entrance into employment. Provide assistance with job seekers visiting the resource room with their job search, re-employment applications, resumes, labor market research or any other employability service needed to assist the job seeker with their return to work. Provide assistance with answering phones and directing calls to appropriate staff persons. Provide services to RA customers and assist them with their return to work. Assess customers for job readiness through aptitudes, interests, personal characteristics, education, and work history demographics. Coordinate services with state and local agencies and private employers for job development and referrals. Maintain accurate case records including tracking customers' employability plans. Maintain appropriate documentation for support services and conduct follow-ups on customers on a regularly scheduled basis. Refer the customer to community resources for appropriate employment-related services and perform placement services as required. Serve as subject matter expert in services relating to Re-Employment Assistance, MSFW, Federal Bonding, and Sex-offenders; Provide technical assistance to regional staff in these subjects including developing training. Required Knowledge, Skills, and Abilities: Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing. Ability to utilize problem-solving techniques. Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service. Working knowledge/experience using Microsoft applications. Ability to deal with the public in a tactful, courteous, and effective manner. Knowledge of the basic principles of counseling and case management. Ability to establish and maintain effective working relationships with others. Ability to work independently by planning, organizing, and coordinating work assignments. Required Knowledge, Skills, and Abilities: Working knowledge/experience using Microsoft Office applications, incl. Word, Excel, PowerPoint Knowledge of the principles and techniques of effective customer service Knowledge of the basic principles of counseling and case management Skilled in group presentations or workshop instruction and/or facilitation Ability to promote and market the Career Center Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing Ability to work effectively as part of a team Ability to utilize problem-solving techniques Ability to provide excellent customer service Ability to deal with the public in a tactful, courteous, and effective manner Ability to conduct effective interviews Ability to establish and maintain effective working relationships with others Ability to work independently by planning, organizing, and coordinating work assignments Ability to prepare reports to include recording, evaluating, and analyzing data Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum: Duties and responsibilities of this position must be performed at the official work site of the Department. Travel may be required to 6 counties as needed. Preferred A bachelor's degree from an accredited college or university in the field of Sociology or Psychology. Professional or nonprofessional experience in areas related to counseling, administrative experience, or reemployment assistance policy may substitute on a year-for-year basis for the preferred college education. Prior experience within a CareerSource Center preferred. Pay $20.00 per hour. Our Organization and Mission: FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD View phone number on click.appcast.io or the Florida Relay Service – 711.) Let our mission become yours. The Work You Will Do: As an OPS Employment Security Representative II (OPS ESRII) you will assist job seekers with applying for reemployment assistance, search for jobs, create and improve their resume, provide labor market information, apply for jobs answer questions regarding job openings and how to apply for the jobs.. Your role as an OPS ESRII is a very important role within our community as it assists with alleviating unemployment and increases our economy. The economy is the wealth and resources of our community especially in terms of production and the consumption of goods and services The job is in downtown Lake City, Florida, at 180 E Duval St. and accessible to restaurants, stores and other local businesses. The name of the business is CareerSource North Central Florida. You will be working in the customer service department. The OPS ESR II position will be responsible for putting our unemployed job seekers back to work or assisting in finding a better position for those that are underemployed. The Difference You Will Make: You will help Floridians obtain wage replacement benefits for qualified job seekers who are out of work through no fault of their own. You will help decrease the unemployment rate in your local community and assists employers with obtaining the qualified workers needed to operate their business on a day-to-day basis. Your knowledge and skills will be utilized to help our eligible job seekers. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. Provides information clearly, accurately, and succinctly; and exhibits good listening skills. Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools. Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. Where You Will Work Lake City offers the charm of a small community with convenient access to North Florida's major destinations. Known as the "Gateway to Florida," Lake City is located at the intersection of Interstate 10 and Interstate 75, making travel throughout the state easy. The area features a low cost of living, a welcoming community, excellent outdoor recreation, and a relaxed lifestyle. Employees working in Lake City enjoy access to nearby parks, rivers, springs, and forests, including the scenic Ichetucknee Springs and Osceola National Forest. The community also offers a variety of local restaurants, shopping, healthcare services, and family‑friendly activities. Whether you're looking for a short commute, a close‑knit community, or opportunities to enjoy Florida's natural beauty, Lake City provides an excellent place to live and work. Lake City is known for several distinctive features, including: The Gateway to Florida - Located at the crossroads of Interstate 10 and Interstate 75, Lake City is a major transportation hub connecting North, Central, and West Florida. Natural Springs and Outdoor Recreation - Close to the crystal‑clear waters of Ichetucknee Springs State Park, where visitors enjoy tubing, kayaking, snorkeling, swimming, and hiking. Osceola National Forest - Home to thousands of acres of protected forest offering camping, hiking, fishing, hunting, and wildlife viewing. Agriculture and Rural Heritage - The region has a strong farming tradition and is known for timber, livestock, and agricultural production. Historic Downtown - Features locally owned shops, restaurants, and community events that reflect the area's rich history and small‑town charm. Affordable Living - Offers a lower cost of living than many other areas of Florida, making it an attractive place to live and work. Outdoor Lifestyle - Residents enjoy year‑round opportunities for fishing, boating, paddling, hiking, cycling, and exploring nearby rivers and springs. Community Events - Hosts festivals, farmers markets, holiday celebrations, and local events that foster a strong sense of community. Lake City combines the convenience of a central location with the beauty of North Florida's natural resources, making it an appealing place for both residents and visitors. WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) Ongoing comprehensive training provided Career Growth Highly skilled, professional environment For a more complete list of benefits, visit Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act. #J-18808-Ljbffr