Front Line Service Supervisor - Barnwell, SC

Job Details: Job Location: Barnwell Branch - Barnwell, SC 29812, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $18.75 - $21.02 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service. Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.

Summary

Under the direction of the Branch Manager and Assistant Branch Manager, creates a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Ensures productivity and upbeat team morale on the teller line. Promotes a positive image of the Credit Union inside and outside the workplace.

Essential Duties and Responsibilities

• Proficient with all teller duties and responsibilities.
• Completes all duties and responsibilities of a Teller and Front-Line Service Supervisor.
• Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in processing transactions.
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members, effectively employing excellent listening and communication skills to uncover needs. Makes referrals to the appropriate contacts.
• Provides ongoing supervision to Tellers and schedule their workday. Ensures the completion of their assigned duties, including helping with problems or unusual transactions.
• Conducts monthly cash audits of all tellers. Verifies that all policies and procedures are followed to ensure satisfactory branch audits with no observations involving the teller line.
• Maintains cash inventories in the branch and ATMs to ensure members’ needs are met while preventing the buildup of unused quantities and keeping within prescribed limits. Orders and ships cash as needed. Receives and verifies the accuracy of delivered cash shipment.
• Ensures that all assigned ATMs, TCDs, TCRs, and coin machines are maintained, replenished, balanced, and audited.
• Acts as a liaison with other departments within the Credit Union to resolve problems.
• Possesses excellent communication skills, including speaking clearly and concisely. Always maintains a pleasant tone and demeanor. Demonstrates active listening skills and quickly builds rapport with others to grow and strengthen member relationships.
• Cross-trained in some MSR areas to better assist our members.
• Responsible for closing the office at the end of the workday.
• Actively communicates and provides consistent coaching and mentoring to all tellers.
• Demonstrates exceptional teamwork. Mentors’ new employees and serves as a resource to all tellers.
• Serves as a mentor and resource to other FLSSs.
• May be assigned other tasks by appropriate line supervision.

Supervisory Responsibilities

• Carry out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsible for scheduling routine teller meetings and providing coaching and feedback.

Qualifications

Education and/or Experience

• Completion of Teller I training requirements
• High school diploma or GED
• three years of customer service experience, two years in financial services
• Cash handling experience
• Excellent math skills
• 1+ year experience in team leadership, preferred

Technical Skills

• Proficient with Microsoft Word software. Skilled with Symitar Episys Core Banking software, Loans PQ or similar financial services software systems experience preferred.
• knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Google Chrome/Microsoft Edge

Other Skills

• Ability to work with a team and/or independently
• Organized, Ability to Multi-Task, Self-Motivated
• Professional Verbal and Written Communication Skills
• Authentic People Skills (friendly, approachable). Active Listener, Adaptable, Problem-Solving Skills.
• Detail and Goal Oriented.
• Ability to Work in a Fast-Paced Environment

Physical Demands

• May be required to stand, use hands, and reach with arms.
• May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.
• Must be able to lift up to 25 lbs.
• Requires ability to communicate effectively in person, on the phone, and via digital channels.
• Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.