Service Lane Greeter

Job Description

Job Description

Job Summary:  The Greeter is the first impression of our dealership and plays a critical role in creating an exceptional customer experience. This position is responsible for immediately acknowledging every guest, building rapport using a structured greeting process, identifying customer needs, and seamlessly connecting them with the appropriate team member.

What We Offer:

• Competitive pay 
• 401(k) with company match
• Health, dental, and vision insurance + Free Life Insurance
• Paid Time Off
• Ongoing training and career development
• Opportunities for advancement within a growing dealership group
• A supportive, team-oriented work environment
• Stability with a long-standing, family-owned company
• Employee events and community involvement
• The opportunity to build a long-term career in the automotive industry

Key Responsibilities/Essential Functions

• Greet every customer within 10 seconds of arrival with energy, professionalism, and a genuine welcome
• Utilize a structured greeting approach (name exchange, reason for visit, rapport-building conversation)
• Quickly assess customer needs (sales, service, parts, etc.) and direct them appropriately
• Introduce customers to the correct associate and ensure a warm handoff (never point—always walk)
• Maintain awareness of traffic and ensure no customer is left unattended
• Support flow and communication between departments
• Keep the front area clean, organized, and welcoming at all times
• Assist with basic administrative or customer support tasks as needed
• Uphold dealership standards for customer experience and professionalism

Qualifications: 

• Strong interpersonal and communication skills
• High energy, positive attitude, and engaging personality
• Ability to build quick rapport and make customers feel comfortable
• Situational awareness and ability to multitask in a fast-paced environment
• Team-oriented mindset with strong attention to detail
• Previous customer service, hospitality, or retail experience preferred
• Ability to stand and move throughout the showroom for extended periods
• Professional appearance and demeanor
• Strong verbal communication skills

Company Description: At Harnish Auto Family, we believe in more than just selling cars; we're dedicated to providing exceptional automotive experiences to our customers. As a family-owned and operated dealership, we prioritize integrity, transparency, and customer satisfaction above all else. With a rich history spanning nearly 5 decades, our commitment to excellence has earned us a reputation as a trusted name in the automotive industry. Beyond sales and service, community engagement is at the heart of what we do. We're proud to sponsor local events, charities, and initiatives that make a positive impact in the areas we serve. Our dedication to giving back reflects our core values and strengthens the bond we share with our community.

Join us at Harnish Auto Family, where passion, integrity, and customer satisfaction drive everything we do. Together, let's embark on a journey to redefine automotive excellence and create lasting relationships with our valued customers. Apply now!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.