Hotel Night Auditor

GENERAL OVERVIEW Responsible for assisting guests efficiently, courteously and professionally in all front desk related functions according to the standards set forth by the Front Desk Manager. A high standard of service and hospitality must be maintained at all times. Benefits: Full insurance benefits for employees 32+ hrs per week, employee travel program per quarter, paid time off, sick time, consecutive days off, and hotel discounts for all locations. About The Society Hotel Our hotel embodies what's important and best about the northwest: an adventuresome spirit combined with a love of life and honoring without fetishizing the past. That's what creates the enduring heart of this region. We make that easily accessible to people. Company Mission To connect people, and create community, through hospitality. Company Vision To be the highest ranked hotel in customer satisfaction. To have the most satisfied staff. To be the best hotel investment. MAJOR DUTIES Recaps with morning and evening shift on anything pertinent. The more information/notes, the better. Greet guests upon arrival, check-in and provide them with any information they need to enjoy their stay. Check out guests who leave during your shift and ensure to document any complaints/comments in their profile and Whistle. Audit and reconcile reports from the day shifts. Schedule guest wake-up calls and reservations for the following day. Verify that all EOD work has been performed by other departments. Respond to guest inquiries, concerns and complaints as needed. Run EOD computer functions (USAEPAY) so they are complete by the end of the shift. Check incidentals and guest signatures. Prepare and process reservation cards into Google Drive and organize by day/month/year. Balance cash drawers. Standing/walking, talking on the phone, computer operation, people skills, lifting with maximum of 50 pounds. Answers phone, routes calls, takes messages and reservations by way of the property management system (Webrezpro). Verifies bill with guest, post necessary charges, adjustments and payments. Assists guests with questions and directions. Informs our guests about our facilities: Café, rooftop, nearby attractions, other Society Hotel locations (when applicable). Coordinates all room moves, late check-outs, and stay-overs to appropriate personnel. Inspects all equipment and furniture in your daily work area for any hazards to employees and/or guests; report all hazards immediately to Maintenance for repair. Has a clear understanding of emergency procedures and where emergency information is located. Security checks hourly all shared spaces by doing walkthroughs and camera checks. Checks online booking agents (Air BnB, Booking.com, Siteminder etc) and verifies information in the computer. Completes nightly Auditor Check List and accurately achieves each items function. Cleans shared spaces for both guest and partner satisfaction. Represents The Society Hotel in a positive manner at all times. Minor Duties Follows established standards and work procedures for the front desk. Prevents loss or damage to hotel supplies and property. Arranges for special services that may be requested by the guests. Assists in achieving the highest level of occupancy and ADR. Takes requested items to rooms if no house person on duty (dry cleaning, amenities, etc.). This position is $18-$22 hourly to start depending on experience. We are looking for a full time employee to join our team! Previous hotel experience is preferred. Job Type: Full-time Pay: $18.00 - $22.00 per hour Expected hours: 27-36 per week Job Types: Full-time, Part-time Pay: $18.00 - $22.00 per hour Benefits: Employee discount Health insurance Professional development assistance Work Location: In person #J-18808-Ljbffr Socket.dev