Guest Service Supervisor

DESCRIPTION

Guest Services Supervisor - Motel 6

Motel 6 is looking for a dependable, customer-focused Front Desk Supervisor to join our team.

The Front Desk Supervisor is a working leader responsible for ensuring our guests receive friendly, professional service while keeping the front desk running efficiently and in line with Motel 6 policies and procedures.

This is a hands-on position for someone who enjoys working with people, solving problems, supporting employees, and keeping the motel running smoothly.

What You'll Do

• Supervise and support Front Desk Agents during assigned shifts.

• Lead by example by providing friendly, professional, and efficient guest service.

• Oversee guest check-in and check-out and ensure reservations and room assignments are handled accurately.

• Train, coach and assist Front Desk Agents with company procedures, guest service and daily responsibilities.

• Respond to guest questions, concerns and complaints and work to resolve issues professionally.

• Coordinate closely with housekeeping to ensure rooms are clean, inspected, and available for arriving guests.

• Monitor room availability, reservations, extensions, cancellations and guest accounts.

• Ensure credit-card transactions and front-desk paperwork are handled accurately.

• Review daily front-desk reports and make sure required procedures are completed.

• Maintain a clean, organized, and professional front-desk area.

• Help maintain a safe, secure, and welcoming environment for guests and employees.

• Communicate maintenance, housekeeping, and guest-service issues to the appropriate manager.

• Assist the General Manager with scheduling, training, employee performance, and other daily motel operations.

• Be willing to step in and help wherever needed to keep the property operating smoothly.

What We're Looking For

• Previous hotel or motel front-desk and supervisory experience required.

• Excellent customer service and communication skills.

• Professional, friendly, and dependable attitude.

• Ability to remain calm and professional when dealing with difficult situations.

• Good computer skills and the ability to learn hotel reservation/front-desk systems.

• Strong attention to detail when handling reservations, payments, and guest accounts.

• Ability to train and motivate employees.

• Ability to work independently and make good decisions when management is not immediately available.

• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and an occasional audit shift.

• High school diploma or equivalent preferred.

The Ideal Candidate

You are the person the team can count on.

You understand that working at a motel means doing more than standing behind the front desk. You are willing to help your team, assist guests, communicate with housekeeping and maintenance, solve problems, and make sure the property is ready for the next guest.

You take pride in creating a clean, safe, and welcoming environment and understand that every guest interaction matters .

If you are a positive, dependable leader who enjoys hospitality and wants an opportunity to grow, we'd like to meet you.

Benefits may include:

Paid Vacation

401K

Health Insurance

Motel 6 is an equal opportunity employer.

REQUIREMENTS

• Available to work rotating day, evening and an occasional audit shift.
• Must have some supervisory and hotel or motel front desk experience.