Customer Service Representative

Location: Yuma, Arizona Employment Type: Full-Time Schedule: Monday - Friday, 8:00am - 4:30pm Join Our Team! Do you enjoy helping customers, solving problems, and making a positive impact every day? We're looking for a motivated and customer-focused Customer Service Representative to join our growing team. What You’ll Do Provide professional and timely support to customers and sales reps via phone, email, and other communication channels. Responsible for data entry, order management, respond to customer inquiries, requests, concerns with accuracy and professionalism. Troubleshoot issues and identify appropriate solutions to meet customer needs. Account management, enter and process orders accurately and efficiently. Collaborate with internal teams to resolve issues and ensure customer satisfaction. Escalate complex customer concerns when necessary. Deliver a positive customer experience during every interaction. What We're Looking For Required Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office applications. Preferred Qualifications Previous customer service, customer support, order entry, or account management experience. Experience in a manufacturing, medical device, healthcare, or distribution environment. Experience working with ERP or CRM systems. Success in This Role The ideal candidate is: Customer-focused and committed to providing outstanding service. A strong communicator who builds positives relationships. Detail-oriented and organized. A proactive problem solver. A reliable team player with a positive attitude. Why Join Us? At Medical Components, you'll join a team dedicated to delivering quality products and exceptional customer experiences. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a meaningful contribution to our customers and organization. #J-18808-Ljbffr Martech Medical Products