Customer Account Representative

Job Title

We anticipate that this job will close on: 07/31/2026

Job Description

We're looking for motivated, engaged people to help make everyone's journeys better. Responsible for executing sales strategy, initiating contact with existing and potential customers, and identifying customer needs.

Main Duties and Responsibilities

• Manage assigned accounts.
• Review service orders.
• Interacts with work groups to ensure they are trained with respect to spec. compliance.
• Create local tools/visuals to train regarding specs.
• Interact with customer to ensure customers are updated with service changes.
• Periodic on-board aircraft checks
• Support GM/Operations as needed.

Qualifications

Education: High School Diploma or GED required.

Work Experience: Previous sales and telemarketing experience is a plus

Technical Skills:(Certification, Licenses and Registration)

• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques.
• Strong analytical and judgment skills
• Works well in a team environment

Language / Communication Skills: Basic communication and sales skills

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: None

Exemption Classification: Exempt

Internal Relationships: Employees in the unit

External Relationships: Current and possible customers

Work Environment / Requirements of the Job: Normal office environment

Organization Structure

Direct Line Manager (Title): GM, Unit

Number of Direct Reports: 3

Estimated Total Size of Team: 3

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other –creating a safe workplace environment is everyone's responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.