Case Manager for Training Programs

Training Specialist

Salary: $52,000/year

Our efforts in Michigan have been consistently recognized!

Recent Awards:

Michigan Top Workplaces - 2015-2025

Crain's Detroit Business Private 200 - 2025 (and Crain's Cool Places to Work!)

Best & Brightest Companies to Work for in the Nation - 2012-2025 (and Metro Detroit!)

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position: The Training Specialist will provide support and assistance to program participants in all areas related to education and training.

Essential Functions:

• Provide consistent and comprehensive case management, coaching and follow-up
• Provide individualized assessment of work, family and personal development needs and opportunities
• Adhere to program policies and procedures
• Act as a liaison between the program and regional training providers
• Assist participants with identifying and enrolling in suitable training programs
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
• Provide referrals to appropriate community service or social service agencies when needed
• Conduct regular contacts/meetings with participants and document all contacts and activities in case notes
• Create activity plans that adhere to program policies and satisfy participation requirements
• Assist in the preparation of project reports as needed (participation, placement, etc.)
• Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
• Ensure that participant documentation is complete, accurate and valid
• Coach participants in work readiness skills and career exploration strategies
• Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
• Collaborate and communicate effectively with partner agencies
• Perform required data entries timely and accurately
• Monitor participant's activities to meet the state's Work Participation Rate (WPR) requirements
• Other opportunities as available

Education and Experience Requirements:

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor's Degree or equivalent experience in human services or a related field preferred
• Customer service experience preferred
• A working knowledge of MS Office

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.