Second Shift Operations Manager

Job Description

Job Description

Lead a Team. Improve Operations. Create Exceptional Service Experiences.

At City Wide Facility Solutions, we don't just manage buildings, we create the WOW experience in everything we do. We're looking for a Second Shift Operations Manager who enjoys leading people, solving problems, and creating processes that help teams succeed.

This role is ideal for someone who thrives in a fast-paced environment, enjoys being hands-on, and takes pride in developing a team while ensuring customers receive the highest level of service.

What You'll Be Doing

As our Second Shift Operations Manager, you'll lead and support evening operations by managing internal team members, coordinating resources, and ensuring our customers receive consistent, high-quality service.

Your responsibilities will include:

• Leading, coaching, and developing the evening operations team to achieve service and performance goals.
• Overseeing daily facility operations, ensuring quality standards are met across assigned accounts.
• Partnering with Facility Solutions Managers, Account Compliance Managers, and Independent Contractors to resolve challenges and improve service delivery.
• Supporting new customer launches, account transitions, and operational improvements.
• Identifying opportunities to improve processes, increase efficiency, and create a better experience for both customers and team members.
• Monitoring operational performance through inspections, reporting, and regular communication with key stakeholders.

What We're Looking For

We're looking for a strong leader who takes ownership, communicates effectively, and enjoys building relationships.

The ideal candidate will have:

• Previous leadership or management experience, including coaching, developing, and motivating a team.
• Strong organization skills and the ability to manage multiple priorities.
• A customer-first mindset with excellent problem-solving skills.
• The ability to hold teams accountable while building trust and collaboration.
• Experience in operations, facilities, commercial services, or a similar industry is a plus.
• Strong computer skills, including Microsoft Office and CRM.
• A valid driver's license and reliable transportation for territory travel.

Why City Wide?

We're not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You'll Gain

• Competitive compensation
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance.