Waterbus Dock Attendant

Job Description

Job Description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The Dock Attendant works under the supervision of the Dock Supervisor. Dock Attendant works in coordination with the marine crew to ensure the safety of passengers boarding/de-boarding at the dock. Dock Attendant provide passengers with safe, secure, and hospitable guest service at all times.

We are seeking talented, service-minded individuals who are committed to absolute guest satisfaction in a fun environment. Candidates must be 18 years old, professional, dependable, enthusiastic, friendly and work alone effectively. Ideal candidate must also be able to handle crowds in a calm and professional manner. Customer service and cash handling experience is preferred.

• Assists guests and answers questions in regards to the port.
• Handling lines thrown from the vessels to the dock.
• Assisting Vessel Crew with pulling the gangway on and off each vessel.
• Assisting guests on and off the vessel.
• Properly inform guests how to safely board and disembark the gangway/vessel.
• Follow instructions from the vessel crew and dock supervisors.
• Fill out passenger log sheets, when applicable.

• Preference given to those who have maritime and customer service experience.
• Outstanding guest service personality is a must.
• Ability to interact with individuals at all levels in a pleasant and professional manner.
• Ability to work well under pressure and handle emergency response.
• We are a quality hospitality organization that serves the public year round. Working weekends and holidays may be required.
• Regular attendance in conformance with the standards, which may be established by Cruises from time to time, is essential to the successful performance of this position. Crewmembers with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Dock Attendant Position consists of greeting guests and selling tickets at one of the eight different stops in Marina del Rey harbor. The service runs from June 19th through Labor Day. Operating hours are Friday and Saturday from 11:00am to 11:00pm and Sundays from 11:00am to 9:00pm. We also operate on 4th of July from 11:00am to 11:00pm and Labor Day from 11:00am to 9:00pm. Days will be split into two shifts. To apply you MUST BE AVAILABLE DURING ALL OF THESE TIMES AND DATES.
• Additional operation dates on Fridays in September and October 24th and 25th for Halloween also available.
• All positions require pre-employment, and random drug testing as required by the United States Coast Guard. Candidates will also have to pass a pre-employment background check and Live Scan.

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The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.