Associate IT Service Desk Specialist

Job Description

Job Description

Summary 

At AbelsonTaylor Group, work that makes you feel good isn't just what we do—it's who we are. We believe that when you feel good about your work, and where you work, you bring your best self to it. That's why we create an environment where creativity thrives, teamwork flourishes, and inclusivity is more than just a value—it's a way of life.

Here, you'll help propel brands that inspire health and brighter futures, all while finding the support, inspiration, and growth opportunities to reach your own potential. Together, we dream boldly, collaborate deeply, and make a meaningful difference—one idea at a time.

Now, we are on the lookout for an Associate Service Desk Specialist to join our team. This role focuses on developing experience and competence in addressing employees' computer issues, including triage and troubleshooting. You should have technical experience with AbelsonTaylor's software and hardware, including Windows/Mac builds, and knowledge of Microsoft Windows and Office 365. 

Ready to make a difference and be part of something extraordinary? Join us on this journey toward a healthier, happier world! Apply now!  

What You'll Do 

• Image Mac and Windows laptops for New Hires and upgrade end user deployment.  

• Document and track recycled inventory using FreshService Asset Management, including the preparation of recycled inventory for disposal 

• Troubleshoot issues with Windows 10 OS, hardware/software, and peripherals 

• Troubleshoot issues with Apple macOS X 10.14+ OS, hardware/software, and peripherals 

• Configure Active Directory and SaaS accounts for new hires and account deletions 

• Support AV equipment, including projectors, digital signage, and conference room equipment 

• Resolve support requests by phone, email, or in person 

• Consistently close and update assigned tickets and/or tasks with status information 

• Complete tasks/work orders on time, on own initiative by independently managing workload 

• Ability to conceptualize impact of recommended solutions 

• Monitors progress of assigned tasks to ensure deadlines are met with quality standards 

• Provide training support for agency software and other 'IT to User' training 

• Lift and carry objects, such as computers and peripherals up to 40lbs 

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components 

• Support Infrastructure and Security Team as needed  
• Work fully or partially remote and provide onsite support as needed 

What Makes You A Great Fit

• Ability to work effectively with people at all levels of the organization professionally 

• Strong understanding of the organization's goals and objectives  

• Exceptional written, oral communication, and organizational skills  

• Strong interpersonal skills, with a focus on listening and questioning skills  

• Conduct research into a wide range of computing issues as required 

• Absorb and retain information quickly 

• Present ideas in user-friendly language to non-technical staff and end users 

• Attention to detail and ability to maintain confidentiality 

• Proven analytical and problem-solving abilities 

• Ability to effectively prioritize and execute tasks in a high-pressure environment 

• Experience working in a team-oriented, collaborative environment 

• Initiative, innovation, and efficient use of resources 

• Eager to learn new technologies 

• Adapt to change and exercise flexibility as required including working flexible night/weekend hours, occasional shift changes, and on-call availability