Medical Administrative Assistant (in office)

Job Description

Job Description

Medical Administrative Assistant

Our partner in healthcare, Family Practice in Douglasville, is looking for a Medical administrative assistant to organize our medical facility’s functions. You will support day-to-day operations by performing administrative tasks and ensuring high quality customer service for our patients. As a Medical administrative assistant, you will perform various tasks on a daily basis. So, you should be able to multitask and prioritize. We also expect you to handle sensitive information confidentially. If you are able to combine exceptional communication skills with an ability to perform ‘behind the scenes’ tasks, we would like to meet you. Ultimately, you should be able to ensure our medical facility’s smooth operation by accurately completing administrative tasks in a timely manner.

Responsibilities:

• Greet and welcome patients with a smile and professionalism always.

• Provide concierge service.
• Be able to stand and walk around assisting patients for up to 8 hours a day.
• Explain the check in process if new patient and if first time patient using the electronic process.
• Assist patients with signing into electronic check in system, uploading insurance data, identification cards, and verifying, updating patients’ demographic.
• Answer phone calls, voice mails, emails, patients’ queries, directing calls as required, and ensure quality customer service.
• Process and collect copays, account balances and handle correspondence.
• Verify that patients are up to date on required appointment types, schedule necessary appointments, and confirm appointments and meetings with patients.
• Ensure that the provider’s schedule maintains the minimum required appointment types on a daily basis.
• Verify insurance eligibility.
• Team player who collaborates effectively with colleagues across departments to achieve shared goals.
• Contribute positively to team dynamics by offering support, sharing knowledge, and resolving conflicts constructively.
• Efficient in using medical software to support all transactions.
• Understand and maintain HIPAA regulations.
• Demonstrate the ability to follow established procedures and protocols to ensure compliance with company standards and support organizational goals.
• Perform other duties as assigned or requested.

Requirements

• 2 years front desk doctor office experience
• Proven work experience as a Medical assistant and receptionist
• Hands on experience with medical software and MS Office

• Knowledge of healthcare operations
• Familiarity with medical and insurance legislation
• Excellent organizational and multitasking skills
• Social perceptiveness and service oriented
• Customer-oriented communication skills

• High school diploma; certification in medical administration and medical assistant are a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Full time (36-40 hour week)
• $16+ per hour