Field Service Technician

Manufacturing Field Service Technician 1

The Manufacturing Field Service Technician 1 performs basic assembly and installation of components by providing mechanical/electrical services that satisfies customer requirements/specifications and achieves departmental goals. This may require working independently with specific direction or as a member of a team. The incumbent in this position is expected to model the following practices on a daily basis: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Assists in the assembly of custom genset and engine packages to meet customer requirements/specifications
• Removes and installs parts, disassembles, and assembles basic components
• Communicates job progress to supervisor
• Completes assigned jobs and tasks to meet flat rate time and re-work standards
• Completes all assigned Technician Training Path courses, safety training and soft skills training opportunities
• Proactively recognizes potential safety and quality issues
• Maintains company equipment, tools, and work areas in good, clean, and working order
• Works as part of a team to provide basic mechanical/electrical services that meet customer needs and departmental goals
• Demonstrates basic knowledge of estimating, planning, and controlling Work Order/Project costs
• Performs frequent assessment of parts needs, source/order, and supply as project requires
• Learns how to plan engine and component assembly
• Dedication to completing the task at hand including working overtime as required by workload and customer needs
• Works safely at all time and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Basic knowledge of equipment and tools, including their design, use, repair, and maintenance
• Exhibits knowledge and adherence to LOTO and other jobsite safety protocols
• Willingness to learn how to interpret and adhere to blueprints, diagrams, and schematics
• Knowledge and proficiency with current computer software, related hardware, and machine electronic systems
• Willingness to learn Low to Medium voltage wiring systems and best practices
• Willingness to learn fluid control systems and best practices
• Knowledge of common manufacturing materials and proper fastener selection
• Ability in selecting the appropriate tools and equipment needed to perform a job safely and effectively
• Ability to replicate tasks multiple times with consistent accuracy
• Knowledge and ability to adhere to safe work procedures and practices
• Ability to critically think and diagnose problems with systems and equipment
• Clear and effective communication skills, both verbal and written
• Excellent organization and time management skills with the ability to work independently and as part of a team
• Ability to follow logical troubleshooting procedures
• Skilled in operating hand tools, power tools, pneumatic tools, and mechanical repair equipment
• Ability to be self-starting, self-motivated, and organize work activities to use time efficiently
• Ability to make precise, coordinated movements with fingers to grasp, manipulate, or assemble small objects
• Ability to read, write, and understand information
• Show a commitment to being dynamic and participating in educational opportunities

Requirements

Education and Experience:

• High school diploma or equivalent required
• Up to two years of work-related skill, knowledge, or experience preferred

Supervisory Responsibilities:

• None

Travel:

• Up to 75% travel may be expected to include frequent travel to branch sites and customers' locations
• Extended stays as required which may involve assignments up to 3 weeks or more at a time
• Valid driver's license
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lbs.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Prolonged periods standing, kneeling, bending/crouching, and climbing
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath vehicles/equipment, in cramped/small spaces, and/or high elevated places
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses computers, phones, and AV/video equipment

Work Environment:

• Regularly works at branch or in field at customer sites
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Exposure to small quantities of fuels, oils, electricity, and hot surfaces
• Requires wearing proper protective and safety equipment (PPE)
• Frequently works at fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT Manufacturing

HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership to individuals and companies seeking sustainable growth. If you're seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team. Apply Now

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