Residential Living Advisor

Residential Living Advisor

As a nonprofit leader in aging, Eskaton helps people live well, longer with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home.

We invest in you (because you invest in others). We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That's why we offer:

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.
• Total Wellbeing: Comprehensive benefits that support your physical and mental health.
• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.

Our DNA (Core Values):

• Welcoming: You're a natural at creating warmth and a sense of belonging for everyone you meet.
• Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike.
• Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative.
• Growth: You're a lifelong learner who seeks consistent improvement and sustainable growth.

Position Summary:

The Residential Living Advisor's primary responsibility will be to communicate sales and contractual information, as well as close sales to increase occupancy in accordance with the business and marketing plans. This position maintains positive and understanding relationships with all prospective clients and their families; assists in identifying innovative events and methods to increase visitation of targeted groups; obtains and maintains knowledge of competitors; schedules and conducts tours and visits, price structure, screening process, and financial options; makes public presentations, and uses public speaking skills to sell community, and maintains relationships with professionals outside of the community to gain professional referrals.

Essential Job Functions:

• Promotes the occupancy growth of the community by conducting community tours and hosting various prospect and professional events to increase occupancy. Confidently communicates and sells Eskaton's value proposition, including contractual information and the financial requirements associated with community fees.
• Sets, tracks, and achieves monthly sales goals and key performance indicators (KPIs). Schedules monthly community presentations with local resource centers and community events to enhance visibility and strengthen outreach efforts.
• Optimizes daily schedules and prioritizes tasks to ensure prospects are contacted in a timely manner. Advances the sales process for prospective residents, their family members, and/or advisors by understanding their needs and educating them on how Eskaton's care services and programs can meet those needs, effectively demonstrating the organization's value.
• Responds promptly to every lead source, including incoming telephone calls and in-person inquiries from referral sources, prospective residents, and families. Maintains ownership of CRM accuracy and data integrity, with a strong focus on consistent daily outbound calling efforts.
• Oversees the coordination and completion of all activities within the sales cycle, converting community fees into move-ins. This includes visiting prospects in their homes, healthcare providers, or other locations, and ensuring all required documentation is completed by physicians, prospects, and family members prior to move-in.
• Drives traffic to the community through referral development, networking, and events. Actively participates in networking groups and seeks opportunities to present and host events across the broader geographic area to build a strong presence and increase community awareness.
• Monitors the financial and health screening process for clients and clearly explains all aspects of community services to prospective members and other interested individuals or groups.
• Maintains the Matrix database to ensure accurate and relevant tracking of leads, prospects, and move-ins. Implements the marketing plan, including participation (as needed) throughout all phases of Life Plan/CCRC membership, Lodge sales, move-in processes, special events, promotional strategies, community relations, and presentations.
• Follows strategic marketing plan components and demonstrates a strong sense of urgency. Effectively manages multiple activities and customers simultaneously, with a proven ability to multitask in a fast-paced environment.

Other Job Functions:

• Models and embodies Eskaton's core values, including: creating a sense of warmth, welcoming and belonging for all; fostering excellence in everything we do; seeking consistent improvement, learning and sustainable growth; stepping up, taking ownership and leading with initiative.
• Fully complies with all provisions in Eskaton's Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintains attendance as outlined in Eskaton policy.
• Follows required dress code and Eskaton's Community Appearance Standards. Maintains a professional image to the public and residents.
• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.

Compensation:

Starting pay ranges from $32.09 per hour - $44.89 per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay. In addition to base pay, this position may be eligible for a performance-based bonus tied to new resident move-ins.

Qualifications:

Education:

Minimum two years of college study in sales, health or human services required (or equivalent professional experience). Bachelor's degree in related field preferred.

Training and Experience:

At least three years' experience in sales with a proven sales or promotion track record. Ability to build effective relationships and close sales. Designing presentations, public speaking and marketing retirement housing concepts to community groups preferred. Computer literacy required with specific software familiarity with Microsoft Office and CRM databases.

Knowledge and Abilities:

Knowledge of healthcare of older adults and delivery of services to that population. Demonstrated knowledge of sales techniques and strategies.

Work Conditions and Physical Requirements: Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the Human Resources team to request any accommodation(s) to perform any of the essential functions of this position.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.