Customer Service Representative

Job Description

Job Description

Customer Service Representative | $18.00/hour | Monday–Friday, 8:00 AM–5:00 PM | In Person

What Matters Most

• Competitive pay of $18.00 per hour  
• Schedule:  Monday–Friday, 8:00 AM–5:00 PM  
• Location:  Carrollton, TX  
• Full-time opportunity with opportunities for professional growth 
• Weekly pay with direct deposit or pay card 
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401(k), direct deposit and the referral bonus program 

Job Description

A growing design, print, and fulfillment company is seeking a Customer Service Representative to support clients throughout the ordering process. In this role, you will serve as a primary point of contact for online, custom, and phone orders while helping prepare jobs for production and fulfillment. The ideal candidate is organized, detail-oriented, and comfortable communicating across departments to ensure customer requests are handled accurately and efficiently. This position offers an opportunity to grow within a team-focused organization that values employee development.

Responsibilities:

• Assist customers with new order requests across multiple product lines 
• Review order information for accuracy before submitting jobs to production 
• Respond to customer questions and help resolve concerns 
• Coordinate with internal departments regarding special order requests 
• Communicate order details clearly to support accurate production and fulfillment 

Qualifications and Requirements:

• Strong attention to detail and organizational skills 
• Clear written and verbal communication skills 
• Effective time-management skills 
• Ability to work independently and take initiative 
• Commitment to continuous improvement and learning 
• Ability to reliably commute to or relocate to  Carrollton, TX before starting 
• Ability to work  Monday–Friday, 8:00 AM–5:00 PM , on-site 

Benefits and Perks:

• $18.00 per hour  
• Medical, dental, and vision insurance eligibility through The Reserves Network 
• 401(k) eligibility 
• Weekly pay 
• Direct deposit or pay card 
• Referral bonus program 
• Training and professional growth opportunities 

Your New Organization:

Join a growing organization that provides design, printing, and fulfillment services for established businesses throughout the Dallas–Fort Worth area. The company offers a fast-paced, customer-focused work environment where attention to detail, collaboration, and employee development are valued.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay rate for this position is $18.00 per hour , excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity.

Information Needed

Please confirm whether this position is  temporary-to-hire, direct hire, or another employment type . The client description also lists 401(k) matching, health savings account, and paid time off; those benefits should only be included in the TRN posting if they apply to candidates under the confirmed employment arrangement.