Retail Associate

Job Opportunity at Ross Stores, Inc.

Join a team that values you at Ross Stores, Inc. in Kingman, Arizona, United States. Ross is a leading off-price retail chain with over 2,200 stores, known for its constant stream of high-quality brands and on-trend merchandise at extraordinary savings. Experience success, career growth, teamwork, and our commitment to diversity, equality, and inclusion. Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate ensures customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate is engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the store as business needs require.

Essential Functions

Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Treats all customers and associates with respect and courtesy; is friendly and professional at all times. Assists customers in any way necessary, is register-trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner. Provides prompt and efficient responses to customers at all times. Represents and supports the company brand at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas. Maintains a professional appearance and adheres to the company's dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. Demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all store best practices and minimizing steps and touches in their work flow.

Competencies

Manages Work Processes, Business Acumen, Plans, Aligns & Prioritizes, Builds Talent, Collaborates, Leading by Example, Communicates Effectively, Ensures Accountability & Execution

Qualifications and Special Skills Required

Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

Ability to use all store equipment, including PDTs, registers, and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull, and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies. Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.