Universal Banker -Gateway Branch

Universal Banker

As an Universal Banker, you will serve as the first line of contact and consumer and small business lending subject-matter-expert while delivering industry leading customer service to clients. Operating as a multi-functional team member, responsibilities may range from processing transactions to consulting customers in an advisory manner, maximizing the sales potential of every interaction. Your cross-training skills allow you to perform various types of banking requests while simultaneously strengthening relationships to uncover further needs. In the role, your position will include an array of duties such as: Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Listens carefully to customers to understand their financial priorities employing a consultative sales approach to proactively identify both consumer and small business customer needs. Opens and services accounts. Interviews consumer and small business loan applicants to identify loan opportunities and may process and close loans. Follows established policies and procedures with minimal exceptions. Optimizes the customer relationship referring customer to Synovus partners for cross selling opportunities. Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards. Performs proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to capture and track referrals. Engages and consults with consumer and small business customers to identify, understand, and prioritize financial needs. Champions the customer's financial success through positioning product solutions and engaging appropriate partners. Reports malfunctions of teller terminal and other equipment used at the teller station. Ensures the teller stations are properly stocked with forms and other supplies. Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt. Accepts savings deposits and withdrawals, verifies signatures. Throughout the day, you'll follow Synovus' customer service standards to build rapport and develop high touch service as you get to know your customers. It is our mission to serve as we cultivate relationships and make them feel at home. After all, we're not just any bank. We are the bank of here.

There's a great work life balance and the benefits are good. The schedule is flexible and allows for you to take care of life outside of work. Management is experienced and knowledgeable. Help is available when needed...

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer supporting diversity in the workplace. Requirements Skills/Experience You'll Need: One (1) year of prior banking experience which includes cash handling, sales, and customer service. May consider relevant college related programs in lieu of job experience. Ability to stand on feet for a long period of time and lift objects up to 10 lbs. in weight. Knowledge of bank operations, policies and procedures and federal bank regulations. High School Diploma or equivalent. This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.