Veterinary Client Service Representative

Description

Veterinary Client Service Representative Full-time Midtown Vets Oklahoma City, Oklahoma Projected Schedule: M/T/W/F 8a-6p and 2 Saturdays/month (8a-12p) About You You’ll play an important role in pets’ lives by providing end-to-end care for our precious patients The success of your patients’ care matters to you, and your success matters to us. Midtown Vets is looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community. At Midtown Vets, you’ll feel the warmth and culture of a small hospital. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources. About The Hospital At Midtown Vets, we offer primary care and boarding for dogs and cats in the OKC Metro area, including the Midtown District, Mesta Park, Deep Deuce, and Gatewood. Our services include spays, neuters, mass removals, in-house bloodwork, dental care, vaccinations, radiology and ultrasound, urinalyses, oxygen chamber support, pharmacy services, and boarding. With state-of-the-art equipment and a range of services from preventive and surgical care to advanced diagnostics and supportive treatments, we aim to provide high-quality care for your pet throughout every stage of life. Your Experience & Skills

• Previous customer service experience in a veterinary setting required
• Ability to multitask and remain composed in a high-volume, fast-paced environment
• Strong verbal and written communication skills
• Basic knowledge of veterinary services, including vaccines, preventions, and prescription processes (or willingness to learn quickly)
• Detail-oriented with strong organizational skills
• Team-oriented mindset with a proactive approach to problem-solving

You’re Willing And Able To

• Manage a high volume of incoming and outgoing phone calls with professionalism and efficiency
• Schedule appointments, provide accurate information, and triage calls appropriately
• Greet clients and patients warmly, ensuring a positive and welcoming experience
• Maintain clear, compassionate, and effective communication with clients, veterinarians, and team members
• Educate clients on basic veterinary topics, including vaccines, parasite prevention, and online pharmacy use
• Accurately enter and update client and patient information in the practice management system
• Process payments, invoices, and financial transactions
• Assist with prescription requests and coordinate with the online pharmacy platform
• Support workflow by relaying messages and ensuring timely follow-up with clients
• Maintain a clean, organized, and presentable lobby and front desk area at all times
• Monitor and restock retail products, including tracking food inventory counts
• Ensure client-facing areas reflect clinic standards for cleanliness and professionalism

You’ll Grow with Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. Benefits – our care in action Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. Compensation negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. About Thrive Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com. We welcome you to join our story and join where #WeThriveTogether.