Front Desk Rack Agent - Full TIme

Job Title

Primary duties and responsibilities include, but are not limited to, the following:

• Answer phone calls to the front desk
• Assign/prepare airline rooms
• Balance inventory
• Assign group rooms and suites
• Assist in the check-in and check-out process
• Be the main contact for group contacts
• Attend preconvention meetings and speak about arriving group details
• Work with Sales and conventions on group arrivals
• Be able to handle guest issues and resolve them to the guest satisfaction
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities:

• Proactive and works well under pressure in a fast-paced environment.
• Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Ability of simple math, and complex reading, writing, and task completion skills is required.
• Must have the following skills: clerical, compiling, following instructions, memorization, and problem solving.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

Education and/or Experience:

Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Physical Demands:

While performing the duties of this job, the team member is constantly sitting and occasionally standing, walking and reaching overhead during over the duration of their shift. The team member will constantly have repetitive use of both hands. Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment. The noise level in the work environment is usually moderate. Team Member may be exposed to secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.