Loan Servicing Representative

About this role:

At Wells Fargo, a Loan Servicing Representative supports lending operations by managing a high-volume pipeline of customer and operational inquiries, prioritizing and advancing work to meet defined metrics. You will research, analyze, and resolve issues, including reviewing and processing claims while ensuring compliance with regulatory, client, and company requirements. You’ll handle a mix of administrative, transactional, and customer support tasks, and respond to inquiries from customers, vendors, and internal partners.

In this role, you will:

• Support loan servicing operations by executing moderately complex administrative, transactional, and operational tasks
• Manage and prioritize a high-volume pipeline of work to meet defined productivity, service, and quality standards
• Research, analyze, and resolve moderately complex customer and operational issues using available tools, procedures, and resources Review and process claims using sound judgment while ensuring compliance with federal, state, client, and company requirements
• Respond to written and phone inquiries from customers, vendors, and internal partners with accuracy and timeliness
• Collaborate with cross-functional teams and external stakeholders to ensure timely resolution and workflow continuity
• Escalate non-routine, higher-risk, or complex issues to appropriate partners or leadership
• Monitor work for accuracy and quality, ensuring adherence to established standards and expectations
• Identify process gaps or inefficiencies and recommend improvements to enhance operations

Required Qualifications:

• 1+ year of loan servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience supporting loan servicing, lending operations, financial services, or related operational functions.
• Knowledge of compliance requirements and operational controls within a regulated environment.
• Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.
• Analytical, critical thinking, and problem-solving skills, with the ability to research information, identify root causes, and resolve customer or operational issues.
• Experience evaluating loan information, identifying operational risk, and applying established escalation procedures to support compliant outcomes.
• Knowledge using the following systems: CARS, ITOP, RDN (Recovery Management Database), and DMDC (Defense Manpower Data Center).
• Proven success managing multiple priorities and meeting deadlines while maintaining high standards for quality, accuracy, and customer service.
• Attention to detail and commitment to accuracy when reviewing, processing, and validating information in a regulated environment.
• Demonstrated verbal and written communication, including active listening, and collaboration, with a track record of building effective partnerships and delivering positive customer outcomes.

Job Expectations:

• U.S. only: This role is not eligible for Visa sponsorship
• Work on-site at the location posted
• This position does not offer relocation assistance

Location:

• 2850 S Price Road Chandler, AZ 85286

Work Schedule:

• Monday - Friday 7:00am - 5:00pm

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.