Information Technology Technician

Information Technology Technician

The purpose of this position is to provide technical support and maintenance for computer systems, hardware, and software across the organization. This role includes troubleshooting issues, assisting users, and ensuring the efficient operation of IT systems.

Essential Job Functions:

• Set up and deploy desktop and laptop computers, mobile devices, printers, and peripheral equipment for staff. Ensure all devices are functioning optimally and meet city standards for performance and security.
• Diagnose and resolve hardware, software, and network connectivity problems for end-users. Apply systematic approaches to identify root causes and provide effective, timely resolutions.
• Provide end-user assistance for Windows and/or IOS platforms, as well as Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Monitor the IT support ticketing system and prioritize tickets based on urgency and impact. Provide timely, clear communication to end-users throughout the resolution process.
• Accurately log technical issues, solutions, system configurations, and support procedures in the IT knowledge base to ensure consistent support and future reference.
• Use remote desktop support tools and mobile device management (MDM) platforms to troubleshoot and resolve technical issues for remote and hybrid employees across multiple locations.
• Conduct system updates, software patches, hardware replacements, and preventative maintenance tasks on computers, servers, and network devices. Ensure minimal disruption to operations during maintenance activities.
• Follow established IT standards, procedures, and best practices. Promote cybersecurity awareness and compliance among users, contributing to the overall security posture of the organization.
• Perform other related duties as assigned, requested and required.

Minimum Qualifications

Education and Experience:

Vocational/Technical degree with training emphasis in computer technology, network communications, computer repair, and programming with two (2) years of experience in hardware/software diagnostics/repair and software applications preferred; or a combination of high school diploma and relevant industry standard certifications which may include A+, ITF+, Network+, Security+, CCNA, MCP, MTA, MCSE in conjunction with (2) years of experience in hardware/software diagnostics/repair and software applications.

Licenses or Certifications: See above.

Special Requirements: None.

Knowledge, Skills and Abilities:

• Knowledge of computer science or computer hardware.
• Knowledge of customer service principles.
• Knowledge of electronics.
• Skill in using tact.
• Skill in applying rigorous logic and methods to solve difficult problems.
• Skill in influencing others,
• Skill in coordinating activities of a project, program, or designated area of responsibility.
• Skill in persuading.
• Skill in performing addition, subtraction, multiplication and division; calculating decimals, percentages, and fractions; computing discounts, interest, and ratios; and calculating surface areas, volumes, weights, and measures.
• Ability to establish and maintain effective work relationships.
• Ability to build rapport.
• Ability to listen.
• Ability to see hidden problems and look beyond the obvious before stopping at the first of answers.
• Ability to evaluate, audit, deduce, and/or assess data using established criteria.
• Ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications.
• Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
• Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
• Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.

Physical Demands:

The work is medium work. The employee is frequently required to apply 30 pounds of force to move objects. The employee is occasionally required to exert up to 50 pounds of force to move objects. Additionally requires: balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing voices and distinguishing among sounds, kneeling, lifting, manual dexterity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word and shouting to be heard above ambient noise, visual acuity in data/color/observations/operating equipment/inspect defects or measurements, and walking.

Work Environment:

Work is performed both indoors and, in the field, where essential functions may require exposure to adverse environmental conditions, such as machinery or electric currents. Work is performed dealing with crisis situations that require making decisions involving people, resources, and property.

The City of Myrtle Beach has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

Supplemental Information

City of Myrtle Beach Benefits No Cost Health, Dental & Vision Insurance for Fulltime Employees 401K & 457 Plans Available State Retirement Employee Wellness Clinic Flex Spending Account Employee Assistance And much more

Equal Opportunity Employer The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City's policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran's status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.

For questions regarding this position or the application process, please contact the City of Myrtle Beach Human Resources Department at View phone number on click.appcast.io or View email address on click.appcast.io.