IT Systems Administrator

Job Description

Job Description

CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic, and social challenges that impact their development and productivity. Our mission is to empower children, young people, and families to thrive through quality and compassionate service.

We have an immediate opportunity for an experienced IT Systems Administrator  to join our collaborative team of five IT professionals supporting a 600‑employee nonprofit organization. This role is ideal for someone with deep infrastructure experience—including servers, networking, cloud platforms, and security—who also brings strong service desk or help desk skills to ensure high‑quality frontline support.

The Administrator will help maintain and evolve the organization’s core IT systems while also assisting end users with day‑to‑day technical needs. This is a hands‑on, hybrid role that requires technical breadth, strong communication, and a service‑oriented mindset.

All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.

This is a hybrid position that offers the ability to work remotely two days per week!

In addition, as an IT Systems Administrator , your duties will include:

RESPONSIBILITIES INCLUDE:

• Infrastructure Operations: Manage, monitor, maintain, and optimize on-premises and cloud infrastructure, including servers, storage, virtualization, networking, and identity systems. Monitor system health, performance, availability, and capacity; proactively identify and resolve issues; and collaborate with cross-functional teams to support organizational and program needs.
• Systems Administration: Administer and maintain Windows Server, Active Directory, Azure Active Directory, Microsoft 365, and other enterprise technology platforms.
• Network Management: Manage and support LAN/WAN environments, firewalls, VPNs, wireless networks, and network security controls to ensure reliable and secure connectivity.
• Security & Compliance: Implement and maintain cybersecurity best practices, including patching, monitoring, vulnerability management, and risk mitigation. Ensure compliance with applicable regulations, data privacy standards, and grant and funder requirements.
• Service Desk Support: Provide Tier 3 technical support for escalated incidents and complex issues. Assist with ticket resolution, mentor junior service desk staff, and prioritize requests based on organizational priorities, estimated effort, and overall agency benefit.
• Endpoint Management: Manage and support device lifecycle activities, including imaging, configuration, deployment, and endpoint management tools such as Microsoft Intune and Autopilot.
• Project Management: Participate in and support technology initiatives, including infrastructure upgrades, cloud migrations, security enhancements, and cross-departmental projects.
• Documentation & Reporting: Develop and maintain accurate documentation for systems, processes, configurations, and troubleshooting procedures. Establish and promote IT standards, policies, and best practices, and support audit and reporting requirements.
• Vendor Management: Coordinate with external vendors and service providers for hardware, software, technology solutions, and managed services.
• Incident Response: Lead technology incident response efforts, including investigation, root cause analysis, remediation, and lessons-learned activities.
• On-Call & After-Hours Support: Provide on-call and after-hours technical support for critical issues, projects, and organizational events as needed.
• Additional Duties: Perform other duties and responsibilities as assigned.

EDUCATIONAL REQUIREMENTS:

• Bachelor's degree in IT, computer science or similar field preferred
• High School Diploma/GED with relevant IT certification(s) considered

EXPERIENCE/KNOWLEDGE/SKILLS:

• Experience: Minimum of five years of progressive experience in IT infrastructure, systems administration, or a related field.
• Technical Knowledge: Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, firewalls, and related network technologies.
• Systems Administration: Proficiency with Windows Server, Active Directory, Azure Active Directory, Microsoft 365, and virtualization platforms, including VMware.
• Cybersecurity: Working knowledge of cybersecurity frameworks, security best practices, vulnerability management, and risk mitigation.
• Project Management: Demonstrated understanding of project management principles and experience supporting or managing IT projects.
• Problem-Solving: Strong analytical, troubleshooting, and problem-solving skills with a high level of attention to detail and documentation.
• Communication & Customer Service: Excellent customer service, communication, and interpersonal skills, with the ability to establish and maintain effective working relationships with colleagues, vendors, and other stakeholders.
• Collaboration & Independence: Ability to work effectively both independently and as part of a team.
• Reliability: Demonstrated reliability, punctuality, accountability, and professionalism.
• Adaptability: Strong motivation and ability to learn new technologies, systems, and procedures.
• Preferred Technical Experience: Familiarity with:
  • VMWare
  • Windows Server
  • Active Directory
  • MS Office 365 Administration
  • MS Intune Mobile Device Management
  • Meraki Networking and Security Appliances
  • ISP and Modems
  • Datto backup
  • 8x8 VOIP Phone System

PHYSICAL REQUIREMENTS:

• • Ability to lift and move pieces of equipment weighing up to 35 pounds without assistance
  • Ability to load, move, unload, and set up multiple pieces of equipment, boxes, etc. using hand trucks, carts, etc.
  • Ability to maneuver in tight spaces, work under and around furniture, etc., when necessary to service equipment
  • Ability to stand for extended periods

CORA Offers:

• Medical, dental and vision coverages with a competitive company premium contribution (eligible 1st day of the month following date of hire)
• Company paid life/AD&D and LTD coverages
• Supplemental voluntary benefits including STD, accident, critical illness, etc.
• 403b retirement plan with generous company contribution after one year of service
• Paid time off + paid agency holidays
• Employee Assistant Program
• Family Planning Benefits (including cash benefit to assist with IVF, egg freezing, adoption, or surrogacy)
• An outstanding, inclusive work environment

CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.