Dispute Specialist

Dispute Specialist

The Dispute Specialist assists Alpine Bank customers, external and internal, with electronic banking error resolution processing and various duties within the Dispute Department. This position will have customer contact on a daily basis. The individual serving this role will need to be able to explain the process to file an electronic fund transfer error dispute as it relates to debit cards, credit cards, ACH, and consumer international wires, and to investigate and make determinations regarding submitted claims.

Essential Duties/Responsibilities:

• Investigate and process error disputes using software in a timely and efficient manner.
• Responsible for processing all error disputes received from locations or directly from customers.
• Conduct investigations of error disputes in a timely manner to ensure all deadlines are met.
• Assist with customer questions, responding by various forms of communication in a timely manner.
• Monitor customer feedback and make suggestions to management for improvement.
• Regular and reliable attendance is required as an essential function of this position.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications:

• Proficient knowledge of personal computers and applications and the technology related to banking systems.
• Basic knowledge of Microsoft Outlook, Excel and Word.
• Ability to work well in a team environment and communicate well with others, both in written and verbal forms.
• Strong interpersonal skills.
• Ability to work on various duties with interruptions.
• Self-motivated individual that works well with a team or individually as necessary.
• Personable, interacts well with customers and co-workers.
• Ability to work in a fast-paced, multi-tasked environment.
• Strong planning ability, attention to detail, and the ability to work in a self-directed manner.
• Understanding and application of banking regulations.

Education or Formal Training:

• High School Diploma or General Education Diploma (GED) equivalency required.
• Associate's Degree or higher preferred.

Experience:

• Knowledge of banking systems, products and services is a plus.
• 2 or more years banking experience preferred.

Working Conditions:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.

Physical Activities:

• While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may be required to lift, carry or move and position items weighing up to 25 pounds as necessary.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on experience.