Contact Center Supervisor - Charlotte

Job Description

Job Description

Overview

You’ve been supervising and coaching people for a few years now, and you love what you do. You’re energized by a fast-paced environment and you’ve got a talent for guiding and inspiring people. You’d be perfect for our Contact Center Supervisor position!

Your Role:

As Contact Center Supervisor, you’ll:

• Review the performance of the employees that report to you. This includes setting goals, having conversations about their performance, providing positive reinforcement, and quickly addressing any issues.
• Review company processes to improve them. We aren’t one of those companies that are resistant to change! If something could be done differently to make things easier and better for customers or employees, we wanna know! You get to monitor the change and quickly pivot to improve it.
• Build your team up! You’ll be on the lookout for talents and skills in the employees that report to you. It’s your job to build them up and help them best use their skills!
• Communicate with other departments for support. Throughout the day, you’ll talk with other teams to make sure all employees have the support they need.
• Help the team develop through changes. Whenever there’s a change to processes, you’ll make sure your team understands them. You’ll keep track of results and pass along any important information to management to keep us all moving in the right direction!
• Support E-Support operations in the evenings. Our E-Support team uses several different platforms. You’ll assist and support them throughout the evenings to make it easier for us to take care of customers!

Perks of the Job

• Do what you do best! You’ll be given the freedom to lead, coach, and train your team.
• You’ll be heard here. You’ve worked for companies before that say, “But this is how we’ve always done it.” Morris-Jenkins isn’t like that. You have insight from your team that could help us grow as a company. We’d LOVE to hear your ideas when you have them!
• You’ll have room to grow. We have advancement opportunities for this position!
• Unlimited paid time off, including 8 paid holidays
• We are hiring for one shift: 3pm-11pm on call until midnight with rotating weekends.
• You'll make $75,000-$80,000

Responsibilities

All About You

• You’re the kind of person who takes initiative and brings structure. You don’t wait around for someone to tell you what to do, and you believe structure and clarity are the keys to keeping things running right!
• You’re energized by solving problems and seeing things through. You’re comfortable talking to people, even when you sometimes have to share constructive criticism. You don’t let problems fester and you know how to talk so others WANT to listen.
• You have high standards. You know how to prioritize and pivot so the most important things always get done and get done well!
• You’re open to changes. Morris-Jenkins is always growing and improving. Some people are reluctant to go with changes, even when it could make things a lot better for customers. You believe changes are worth trying out, and you’re adaptive!
• You love accuracy and details, especially in communication! You believe when you’re clear about the details, other people can do their best work.

Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again! Check out our awards here: Working at Morris-Jenkins Heating, Air, Plumbing, and Electrical | Top Workplaces

You’ve got experience and ideas, and we’re listening .