Trust Operations Specialist

Description GENERAL DESCRIPTION The ideal candidate for the Trust Operations Specialist, will be responsible for the daily maintenance and posting of account activity. Must be able to efficiently and accurately process transactions. ESSENTIAL FUNCTIONS OF JOB Reconcile cash management and mutual funds. Settle mutual fund transactions and place resulting trades. Process asset income received on cash management and mutual funds. Verify and post asset income received from trust personnel. Daily balancing of the trust DDA Accounts. Preparation of customer account statements. Scan and index daily operations work in DocuTreev system. Review pricing report weekly for exceptions and make necessary corrections. Assist with asset setup and maintenance. Provide backup support for other trust operations activities through cross‑training. Special operations related projects as may be requested from time to time by the Trust Operations Manager. REQUIREMENTS REQUIRED SKILLS Must be proficient with 10-key (by touch); alpha/numeric data entry; spreadsheets, word processing, basic typing, filing and excellent PC skills. COMMUNICATION SKILLS: Ability to read, write and understand English; ability to speak clearly, confidently and effectively when greeting customers, clients or vendors; Must possess excellent interpersonal and customer service skills. CRITICAL THINKING SKILLS: Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists; ability to utilize common sense understanding in order to carry out written or verbal instructions; ability to deal with problems involving several known variables in situations of a routine nature. SUPERVISION RECEIVED: Must be able to work under limited supervision; standard practice enables the employee to proceed alone on routine work, referring any questionable cases or issues to direct supervisor. PLANNING: Considerable responsibility with regard to general assignments in planning time, method, manner and/or prioritizing tasks; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation. Must possess excellent organizational skills and attention to detail. DECISION-MAKING: Performs work operations which permit frequent opportunity for decision-making of minor importance which would affect the work operations of co‑workers and the organization’s clientele. MENTAL DEMAND: Very close mental demand; multiple tasks requiring very close and continuous attention and a high degree of concentration and focus to limit errors. Must be able to work effectively while multi-tasking in a high volume environment. PUBLIC CONTACT: Regular contact with patrons; involves furnishing and obtaining information for purposes of informing those they have business with; must exercise sound judgment on the type of visitor needing attention and the proper way to handle each one. Be confident in face‑to‑face interactions with clients, COI’s, prospects and guests; greet each visitor and offer refreshments. EMPLOYEE CONTACT: Regular contact with co‑workers within the department, office or enterprise, which will require coordination of efforts generally in the normal course of performing duties; requires tact in discussing problems, presenting data and making recommendations. ACCURACY: High level of accuracy required; processes and communications must maintain a degree of confidentiality; responsible for setting up, monitoring, reviewing and maintaining personal trust accounts on trust accounting system; must pay special attention to tasks requiring repetitive input and/or review; as a proofreader, attention to detail is critical. TRAINING: Must stay up‑to‑date on all regulatory and departmental training. PHYSICAL REQUIREMENTS and WORKING CONDITIONS While performing the essential functions of this job, this position is regularly required to sit or stand or talk; use of hands; use of arms to reach; may occasionally lift, move, push or pull up to 10 pounds. This position requires extensive use of the computer, requiring specific vision requirements including close vision, distance vision, peripheral vision, and the ability to adjust focus. This is an indoor position and the noise level in the work area is usually moderate. This position may involve periodic stressful conditions. Occasional adjustments to the work schedule may be needed to include overtime and evenings/weekends. This position may occasionally move from one work location to another location/branch. This is a public contact position requiring appropriate professional appearance. This position requires discussing problems, presenting data and making recommendations. REQUIRED EDUCATION and EXPERIENCE High school degree or GED equivalent; or equivalent combination of education and hands‑on experience. REPORTING RELATIONSHIP This position reports directly to the Trust Operations Manager. The Trust Operations Manager reports directly to the EVP/Trust Division, who reports to the President/CEO of American National Bank & Trust. DISCLAIMER This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced or delegated by Management to meet the business needs of the organization. This document in no way constitutes an offer of employment or a contract of employment. ANB&T reserves the right to modify job descriptions, policies or any other procedural document at any time, for any reason, with or without prior notice. “ANB&T is an Equal Employment Opportunity / Disability / Protected Veteran Status Employer” #J-18808-Ljbffr