Patient Appointing Services Manager

Patient Appointing Services Manager

The Patient Appointing Services (PAS) Manager oversees Patient Appointing Services operations and ensures timely, accurate, and customer-focused appointment scheduling in accordance with DHA, DHN-IP, and MTF requirements.

Responsibilities

Essential Job Functions:

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• 3+ years of healthcare scheduling, referral management, call center, or related experience.
• 1+ year of supervisory or management experience.
• Knowledge of TRICARE, DHA access standards, and medical terminology preferred.
• Ability to pass an employment background check.

Preferred Qualifications:

• Associate degree in Healthcare Administration, Business, or related field preferred.

Pay and Benefits

The pay rate for this position is $22.93 per hour. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.