Hybrid Call Center Training & Performance Leader

Expivia Interaction Marketing Group, Inc. in Erie, PA is seeking a Call Center Training & Performance Manager to lead new-hire training and ongoing coaching within a hybrid in-office/remote environment. You will monitor trainee progress, deliver engaging training on client requirements and systems, and align with Operations to ensure teams meet client expectations. This role focuses on turning training into measurable performance, with KPI tracking and continual development for both new hires #J-18808-Ljbffr Jobless