Business Process Specialist

Job Summary

The Business Process Specialist, working under minimal supervision, is responsible for the development, management and execution of strategic processes, programs, initiatives, business planning, supplier relationships and performance. The role provides technical expertise to facilitate enhancement and improvement of technology applications and develops and maintains positive and objective supplier relationships with established and prospective suppliers. This role collects, organizes and analyzes supplier, processes and programs data and results and recommends solutions. The role is responsible for the overall quality and timely delivery of assigned business requirements, business tests and projects and initiatives and supports the leaders in the implementation of annual and long-range plans and activities.

Job Responsibilities

• Manages the responsibility for the development, management and maintenance of business processes, programs, business planning, supplier relationships and performance.
• Manages and ensures accountability for assigned processes and programs, including customer experience, supplier performance and overall program success.
• Develops and maintains positive and objective supplier relationships with assigned established and prospective suppliers.
• Leads the supplier selection process, assists in supplier audits and partners in business procurement agreements, service level agreements and communicates potential changes related to supplier agreements or processes.
• Assist the leadership team in annual and long-range planning, updating/reporting on plan progress, and prioritizing future initiatives that impact and align with the vision, mission and goals of the company.
• Provides technical expertise for technology applications, production support, integrations and related business process workflows.
• Develops and maintains documentation and curriculum, including process workflows, job aids, modules, recordings, etc.
• Collaborates with other teams and departments to update and complete priority projects and initiatives.
• Acts as a consultant to Company if required.
• Maintains effective and ongoing communication with the key internal and external stakeholders, project team members and other stakeholders.
• Ensures excellence in customer service and acts as a point of contact to help resolve questions or problems related to the assignment.
• Works with Quality Assurance team to ensure timely completion of vendor reviews, prompt resolution of issues and assist in vendor selection.
• Assists the Strategy Integration Director with business plan, processes, guidelines and budget and assists with supplier and process related costs, and helps the Business Process Manager identify risks and mitigate strategies related to processes.
• Participates in professional industry groups and stays abreast of industry changes, advances and jurisdictions to communicate, develop and incorporate best practices across the company.

Job Qualifications

• 5-7 years of experience in Business Process Management, Business Analysis, or a related field.
• Bachelor's degree in Business or a related field and/or commensurate work experience.

Location

• Hybrid- defined as working three or more days per week in the office if the employee's residence is within 50 miles of Westfield Center, OH; OR Remote-if the employee resides more than 50 miles from Westfield Center, OH.

Behavioral Competencies

• Collaborates
• Manages Complexity
• Communicates effectively
• Decision quality
• Organizational Savvy
• Optimizes work processes

Technical Skills

• Business Requirement Gathering
• Business Process Management
• Enterprise Application Software
• Leadership Reporting
• Data Analysis and Reporting
• Workflow Management
• Stakeholder Management
• Business Process Redesign
• Business Analysis
• Information Systems
• Technical Documentation

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.