Academic Advisor I

Southern New Hampshire University is a team of innovators. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. At SNHU, you'll have the option to work remotely in the following states: We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. The Academic Advisor I provides exceptional - quality, personalized support to students throughout their academic journey, ensuring progress toward educational goals. This role is responsible for fostering student engagement and success by leveraging data-informed strategies and key performance indicators (KPIs) to promote persistence, satisfaction, and academic achievement. Adhere to policies within University Catalog and Employee Handbook Manage and maintain accurate student records, including communication, notes and course plans, ensuring all information is current, organized and aligned with academic goals and departmental goals Handle a high volume of inbound and outbound student phone calls, providing exceptional customer service and effective assistance while addressing inquiries, resolving issues and ensuring clear communication Manage and maintain knowledge resources, staying up to date with internal communication, policies and procedures, while effectively utilizing available resources to support students and deliver accurate information Support students in building self-efficacy by offering guidance, resources and encouragement, in a positive and empowering environment that fosters confidence in their academic abilities and decision-making Leverage departmental tools and resources to promote student success, persistence, and satisfaction, in alignment with the Customer Experience (CX) framework Bachelor's degree Customer service background Higher education, advising, tutoring, or counseling 4 Day Shifts: Monday - Thursday ○ An Advisor's shift will not begin before 8:00 a.m. in their local time zone. ► 1 Evening Shift: Friday ○ Pacific Time for all (PT) advisors ► 1 Weekend Shift per term: Undergraduate Advisors: 8 Week Terms ○ Graduate Advisors: 10 Week Terms Build and maintain strong relationships with students & colleagues through effective phone, email and Microsoft Teams communication Demonstrate consistent attendance, punctuality and reliability, ensuring full functionality and a dependable presence to support team operations and student needs Thrive in a fully distributed work environment, effectively managing time, tasks and priorities while leveraging digital communication and collaboration tools to stay connected, ensuring seamless workflow and consistent team interaction across various time zones Must maintain a reliable, high-speed internet connection and a stable, hardwired setup to support uninterrupted remote work and virtual collaboration Position is based in a fully remote environment requiring sustained periods of computer and video interaction #LI-Remote We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the The annual pay range for this position is $41,110.00 - $65,786.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. As a full-time employee at SNHU, you’ll get: High-quality, low-deductible medical insurance Low to no-cost dental and vision plans 5 weeks of paid time off (plus almost a dozen paid holidays) Employer-funded retirement