Tour Desk Agent

Job Description

Job Description

DEPARTMENT:  Marketing Administration

TITLE: Welcome Center Tour Desk Agent

FLSA: Non-Exempt

REPORTS TO: Office Manager, BR Marketing

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click  here  to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

 

The Tour Desk Agent's primary focus will be to handle all tasks related to tour flow at Sales Centers.

 

DUTIES AND RESPONSIBILITIES

• Key holder responsible for opening/closing Sales Welcome Center 
• Greet all inbound tours
• Obtain referrals from tours
• Make reconfirm calls to arrivals
• Preparing arrival packets
• Qualifying guests upon arrival
• Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
• Provide excellent hospitality and customer service to all tours
• Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
• Recordkeeping of tour schedules including data entry and updates of tour information in SPI
• Send nightly recap reports (P3 chart, reconfirm chart, daily update)
• Cover other tour desks and locations if necessary or as seasonal volume shifts
• Prepare, serve and clean up guests breakfast, lunch, snack food items and beverages 
• Clear & Clean tables after guests leave
• Re-stocking Food & Beverage items as needed
• Maintain organized inventory
• Alert lead and/or manager of inventory needs
• Participate in training as required
• Represent the company in a Positive and Professional manner
• Performs other related duties & special projects as requested

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

 

• Strong prior experience in Customer Service, Food & Beverage & Interpersonal Skills 
• Ability to establish priorities, work independently, and proceed with objectives
• Ability to communicate effectively, both orally and in writing
• Ability to maintain composure during stressful situations
• Excellent computer skills to include MS Office
• Attention to detail
• Positive and friendly attitude.
• Maintain an organized and professional-looking workspace
• Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
• Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts and or the timeshare industry
• Prior experience in sales/customer service

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules