Licensed Insurance Agent (P&C Required)

LOCATION

Dallas, TX

POSITION OVERVIEW

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are hiring insurance agents (P&C required) who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and solutions to meet their personal financial needs.

POSITION RESPONSIBILITIES

Key responsibilities include: Handle inbound and outbound contacts in a courteous, timely, and professional manner Escalate problems or inquiries as needed Utilize proper procedures and documented knowledge articles to achieve first contact resolution and aid in policyholder retention Leverage opportunities to expand customer interactions to learn more about the customers’ current and future needs Handle low complexity transactions Use multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting Work under close supervision Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems and processes Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS

Qualifications: Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow‑up on customer issues An aptitude for conflict resolution, problem‑solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi‑task, stay focused, and self‑manage Strong team orientation and customer focus The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment State or Federal work experience

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

Compensation is based on experience and includes a competitive base salary and various incentives and rewards. Benefits include: Paid Time Off: Earn PTO and paid holidays. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prize options. Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment. Retirement Savings: Opportunities to enroll in retirement plans where available. Disability Insurance: Short‑term disability coverage. Life Insurance: Options to safeguard loved ones. Supplemental Insurance: Accident and critical illness coverage. Career Growth: Focus on internal promotions. Paid Training: Learn new skills while earning a paycheck. Work Environment: Team‑oriented culture that fosters collaboration. Casual Dress Code: Comfortable clothing acceptable.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.

DIVERSITY AND EQUALITY

We embrace differences and believe diversity benefits our employees, company, customers, and community. All employment at MCI is based on merit and qualification. We maintain a workplace free from discrimination, providing equal opportunity for all. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. Discrimination or harassment on these grounds is not tolerated. The company will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. #J-18808-Ljbffr MCI