Medical Support Professional (MSP)

Salary: $19.50 per hour

Catholic Charities of Baltimore, Gallagher Services is seeking a Medical Support Professional (MSP) to provide quality clerical and medical attention (advocating and attending medical appointments, scheduling, transportation, medical file maintenance, personal care, etc.) to persons with developmental/intellectual disabilities (ID/DD) living in the community. Job duties may vary based on program needs. The MSP ensures that human, civil, and legal rights of all people are protected by advocating, teaching, promoting dignity, and reasonable risk and following mandatory reporting guidelines for the people supported. The work schedule is Monday-Friday 8 AM - 4:30 PM.

At Gallagher Services - a Catholic Charities program , we believe that every person deserves a life filled with meaning, independence, and relationships that matter. We are seeking a Direct Support Professional (DSP) who values people for who they are and is excited to walk alongside adults with intellectual and developmental disabilities as they engage in the activities they love and pursue their goals.

JOB DUTIES & RESPONSIBILITIES:

• Advocate for people when assisting them with medical
• Provide hands-on assistance during medical appointments, hospital and ER visits, including transferring, ADLs, assisting medical professionals during exams, etc.
• Ensure doctor’s orders and related paperwork is completed and clearly understood prior to leaving the physician’s office.
• Relay all pertinent information/concerns/issues from appointments to Manager, Supervisor and Nurse in a timely manner. Coordinate with Nurse, Manager, and physician’s office to ensure that new prescriptions and refill medications are ordered and received within agency time frames.
• Utilize the Positive Behavior Supports (PBS) approach for prevention, intervention, teaching, and attending to behaviors.
• Maintains knowledge of Nursing Plans of Care (NPOC), feeding protocols, and safety practices and procedures including universal precautions.
• Utilize iCare Manager (Case Management Software) to document all relevant logs (incident reporting, daily log, medical appointment records, nursing reports and assessments, medication errors, etc.)
• Maintain individual’s medical files
• Conduct Medical Appointment Audits quarterly to ensure all medical appointments/procedures/age related testing are completed as ordered by the physician.
• Distribute medical records and nursing paperwork for the program to physician’s offices, nursing agency, Managers, day programs and pharmacy.
• Follow-up and obtain test and lab results/report findings to nursing
• Assist in charting, filing, coding, and other record keeping
• Maintain inventory record of individuals’ medical supplies; purchase medical supplies, track orders and submit invoices.
• Process monthly cycle medications by reconciling prescription information against physician’s order forms, pharmacy profile and Medication Administration Record.
• Collect, audit, document, and package all discontinued/expired medications for disposable according to agency policy and procedure.
• Liaison between the pharmacy and
• Administer medications according to policies and procedures of Medication Technician Training Program/Certified Medication Technician (MTTP/CMT) curriculum, and applicable
• Follow appropriate hand-off Follow emergency and on-call procedures.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• High School diploma or GED Certification/Licensure.
• Two years’ experience in personal care, medical care, or
• Some experience in the ID/DD or related field
• Medication Technician Training Program (MTTP)
• Write clearly and effectively for reports, diaries, and other written
• Prioritize tasks and to delegate activities as
• Exceptional planning and organizational Attention to detail is a requirement.
• Maintains a safe environment for individuals and co-
• Comfortable in an environment in which individuals cannot perform basic life
• Ability to relate to, empathize with, and show compassion for a variety of
• Ability to act with discretion and professionalism in all
• Basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, ), and Microsoft Office skills.
• All Agency required trainings must be completed within three (3) months of employment: First Aid/CPR (Cardiopulmonary resuscitation), Mandt® (Positive Behavioral Supports Training), Skills Training, DDA Core Training, Choking and Dysphagia.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Ability to move and adjust a minimum of 50 pounds, stand for periods of time, bend, push wheelchairs, provide physical intervention as necessary, and be able to lift and/or transfer people.
• Moving about to accomplish tasks or moving from one work site to
• Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of There can be no state issued restrictions on the licenses that would impede driver’s ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Equal Opportunity Employer


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