Manager II, Clinical Services FP, AH, STI

Tulsa Health Department Program Manager

Primarily responsible for managing the Family Planning, Adult Health, and Sexually Transmitted Infections (STI) Program staff of the Tulsa Health Department, providing clinical direction, coordination, and management of clinical activities including collaborating with laboratory services. Assisting in the development of staff professional skills and developing collaborative relationships with community partners and health and human service providers including the OSDH Grant contract monitors. This position includes providing quality care to clients following the most current evidence-based clinical guidelines, scope of practice, and program guidelines. This includes but is not limited to providing services within the Reproductive Health, STI, and Adult Health programs.

Examples of Duties

The following functions represent the majorities of the duties performed by the position, but are not meant to be all-inclusive or prevent other duties from being assigned when necessary:

• Responsible for oversight and management of program grants, the Family Planning program, Adult Health program, and STI program grant deliverables and program budgets.
• Provides oversight and instructions to Family Planning, Adult Health, and STI staff to ensure compliance with the grants, the Physician Approved Protocols and program's policies and procedures.
• Interviews applicants for vacant positions; makes hiring and termination recommendations to Associate Director, Preventive Health Services; provides employees with performance plans and evaluations in accordance with THD policies and procedures; provides new employees with an orientation.
• Conducts Performance Management Process (PMP) evaluations of staff and appropriate Performance Improvement Plans and/or Disciplinary Action(s) as needed; establishes individual performance goals for employees; supervises performance; counsels them on performance effectiveness and efficiency; and organizes daily activities of the programs to meet objectives.
• Oversees the ordering, inventory, and supplies of medications and clinic supplies. Requests necessary equipment repair and replacement.
• Provides teaching and coaching in preventive health techniques and provides professional expertise, technical assistance, and training to nurses, ancillary staff, and occasionally to nursing students ensuring compliance with THD's policy and procedures and program's alignment with THD's vision, mission and goals.
• Collaborates with the Associate Director to prepare and submit information for the annual budget, monthly reports, the program review, and development of the strategic plan.
• Coordinates services with physicians, APRNs, other health care providers, and social service agencies for education and/or health planning to provide efficient and comprehensive health care to clients.
• Conducts chart audits to meet Oklahoma State Department of Health (OSDH) program requirements and to ensure compliance of standards of care and to identify training needs.
• Interviews clients and obtains client health history in order to perform appropriate screenings and treatment according to Physician Approved Protocols, makes appropriate referrals to other departments within THD; community agencies and clinics; follows up on referrals, prepares reports, maintains and updates procedures and protocols, and maintains necessary records of cases assigned and actions taken.
• Maintains contact with the OSDH program consultants; requests assistance when necessary and ensures that all state and federal mandates are observed; maintains program-specific procedures manuals, and updates as new directives are issued; and ensures staff awareness and compliance with same thorough appropriate consultation and training.
• Completes required training in support of the duties and responsibilities of this position.
• Other duties as assigned including those required to fulfill activities in support of public health emergency operations.

Typical Qualifications

Education: Bachelor's degree required in nursing plus a master's degree in nursing or public health, or APRN preferred. Experience: Five years of experience as a professional registered nurse required with at least one - two years of experience as a supervisor, manager, or consultant role in public health, community health or equivalent. Skills:

• Excellent interpersonal and communication skills.
• Communicate effectively orally and in writing with diverse populations and age groups.
• Able to adapt to multifaceted situations.
• Ability to deal with changes effectively.
• Motivate team for success through coaching, problem solving and collaborative decision-making efforts.
• Forward planning and strategic thinking.
• Knowledge of clinical operations and procedures.
• Records maintenance skills.
• Ability to gather data, compile information, and prepare reports.
• Skill in the use of personal computers and related software applications.

Licenses: Possession of a valid Oklahoma license as a Registered Nurse as approved by the Oklahoma Board of Nursing or, Registered Nurse License recognized by the Enhanced Nurse Licensure Compact (eNLC).

INTERNAL AND EXTERNAL WORKING RELATIONSHIPS: Frequent internal and external contact with physicians, APRNs, nurses, laboratory personnel, other THD staff, and outside agencies to exchange information in order to coordinate care, referrals, and programs for clients. Additional external contact with patients to gather and provide health care information, and to give advice and counseling. Must interact professionally with the general public in civic and private organizational settings. Occasional media interviews as the subject matter expert for program topics.

SUPERVISORY RESPONSIBILITY/ACCOUNTABILITY: Direct Supervision Provides direct supervision to Advance Practice Registered Nurses, Public Health Nurses, Licensed Practical Nurses, Clinical and Clerical Supervisors clerical and interpreter staff. In-Direct Supervision None. Budget/Money/Material Responsible for creating and maintaining program budget; responsible for assigned computer and software. Reports to Associate Director, Preventive Health Services. Location: On Site WORKING CONDITIONS: Potential exposure to communicable infections, blood, and other bodily fluids. High volume and fast paced public health clinic. PHYSICAL REQUIREMENTS: Physical effort is required to lift heavy clients during physical examination and move equipment, materials, and boxes (up to 30 lbs.). Remaining in a stationary position, often sitting, or standing for prolonged periods. Repeating motions that may include the wrist, hands and/or fingers. Bend spine at waist, bend legs at the knees, and move on hands, knees, and feet. Extend arm(s) up and out. Hold objects by using fingers and hands, and ability to use fingers for operational needs such as typing. Perform activities that require close visual acuity. Identify sounds in order to receive information and to communicate by use of the spoken word. SPECIAL REQUIREMENTS: Must maintain THD record confidentiality according to HIPAA regulations. Must possess ability and willingness to perform job-related travel. FLSA Status: Exempt.