Self-Image Consultant- Duke University Hospital Cancer Center Boutique

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital The Self-Image team provides specialty services to patients facing cancer and cancer survivors coping with the impact of cancer treatment on their lives. Occ Summary The Self-Image Consultant provides education, support, and personalized recommendations for products and services for patients and family members at the Duke University Hospital Cancer Boutique Monday-Friday 8am-4:30pm. This role is 100% in-person. Hours 3-8 hour shifts 24 hours a week Monday - Friday There are 3 Cancer boutique locations across the Duke Cancer Institute to best meet the needs of our patients and families wherever they are receiving their cancer treatment and to ensure they receive comprehensive access to self‑image services. Our Self‑Image Consultant team specifically works with patients and family members to help adapt to changes in body‑image experiences throughout their cancer journey. In addition to a selection of wigs and head coverings, we also offer apparel including garments for comfortable port access, Duke Cancer Institute branded gear and cancer awareness shirts, and sexual health products. We offer a no‑charge section to gift items to Duke patients currently undergoing cancer treatment to ensure patients have access to these resources. Our Self‑Image Consultant team provides personalized education and consultations, and ensures connection to our broader Cancer Support resources such as Medical Family Therapy, support groups, Child Life resources, etc. Work Performed Provide self‑image consultations to patients, including education about topics such as hair loss, scalp care, hair care, and skin changes. Educate about available products and services (prosthetics, orthotics, wigs, skin care products, make‑up, scarves, hats, clothing, self‑image counseling, sexual health and intimacy services). Offer personalized recommendations for self‑image products based on patient preference. Provide education and hands‑on training for patients: wig care, haircare, skincare, scalp care, make‑up techniques, scar tissue care, clothing options, etc. Support patients and family members coping with the impact of treatments (radiation, chemotherapy, surgery, etc.) and refer to support services as needed. Handle retail responsibilities, such as opening and closing the store, operating the register, processing sales transactions, balancing cash drawer and credit card transactions, making bank deposits, and maintaining daily sales documentation and reporting. Manage merchandise and in‑kind donation inventory intake. Maintain product displays and a clean, safe environment for patients and their family members. Supervise and train volunteers on site‑specific procedures. Minimum Qualifications Education: High School Diploma Experience: Two years of customer service experience Job Code: 00004578 SELF-IMAGE CONSULTANT Job Level: C1 Duke is an affirmative action/equal opportunity employer committed to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. #J-18808-Ljbffr Duke University Health System