Store Team Member

Job Description

Job Description

Benefits:

• Promote from within culture
• Free uniforms
• Training & development
• Employee discounts
• Opportunity for advancement

Retail Pet Store Associate -Customer Service and Pet Care
(Team Member)

Growth Opportunities
At Pet Supplies Plus , pets arent just petstheyre family. And helping pet parents take great care of them? Thats kind of our thing.
If youre the type of person who notices when a dog needs a better food optionor just enjoys helping your neighbors and their petsyou might fit right in here!

Benefits & Perks

• Employee discounts (your pets are about to get spoiled)
• Pay increases and pet care training programs
• Promotion-from-within culture

Safety & Support

• Safety-first environment for pets and team members
• Team-based environment where everyone supports each other
• Ongoing training to build product knowledge and pet care confidence

What Youll Do

• Greet neighbors with a friendly, pawsitively passionate attitude
• Help a new puppy parent pick the right foodor help a regular find exactly what they always forget the name of
• Make thoughtful product recommendations based on each pets needs
• Operate the POS system, process transactions, and handle returns
• Promote store specials, loyalty programs, and current offers
• Stock shelves, manage inventory, and keep displays organized
• Lift and stock bags of pet food and supplies (yes, some of them are heavy)
• Assist pet parents with self-wash stations and explain the process
• Restock bathing supplies and keep the store clean and welcoming

The Store Team Member position can be physically demanding, requiring heavy lifting (40-65 lbs.) and standing for long periods of time.

What You Bring

• Strong customer service and communication skills
• Comfortable working in a fast-paced retail environment , especially on weekends
• Willingness to learn about pet nutrition, products, and care
• Reliable, team-oriented mindset
• Ability to lift, stock, and stay on your feet for extended periods
• Availability for evenings, weekends, and holidays

Requirements

• Must be comfortable handling live crickets, fish, birds, small animals, and reptiles
• Must be comfortable interacting with pets of all shapes and sizes
• Must be able to lift and carry 40 - 50 pounds
• Weekend availability required

What Makes You Stand Out

• Experience in retail, customer service, or pet care
• Confidence talking with customers and making recommendations
• A genuine interest in animals (bonus if you already have strong opinions about dog food)
• Ability to stay organized and handle multiple tasks at once

Grow With Us
This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team , wed love to meet you!